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Cariere Bosch Service - 1 posturi vacante

Website: www.ro.boschcommunicationcenter.com
Locuri de munca disponibile in: Timisoara

Website:www.ro.boschcommunicationcenter.com


Established in 1985 as a monitoring center and provider of communication services, today Bosch Service Solutions is an international provider of Business Process Outsourcing (BPO) services. With some 5,000 associates worldwide Bosch Service Solutions provides and optimizes business processes for our customers. The high quality standards for which Bosch is renowned worldwide, are maintained in the services we offer in Marketing & Sales, Customer Services, Finance & Accounting, Security & Safety, Facility Management, Purchasing, Logistics & Production, IT & Technology and HR Management - services that are offered in more than 30 languages.

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It Helpdesk Agent With Spanish

It Helpdesk Agent With Spanish


Descrierea jobului Job Description Offers support (1st and 2nd level) for Bosch users and/ or Bosch business partners by providing assistance or information, in accordance with the procedures and work instructions; Identifies, analyzes, solves and documents the errors reported by the users; Assures correctness and durability for the offered solutions; Participates in the improvement of the ITSD performance indicator; Promotes the image of the company through attitude, knowledge, client orientation and availability towards client’s needs; Records the essential points of each customer interaction in the ticketing system according to ITSD Work Instructions; Offers support to colleagues in need and proves team spirit; Is trained and assumes the changes that have occurred in the procedures and services of the company; Asks for help from colleagues with more field experience (2nd level or product owners) in order to solve difficult calls; Is aware and complies with the provisions of the Inte
Bosch Service
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