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Cariere Mse - Majorel Strategy & Expertise - 10 posturi vacante

Website: http://www.majorel.biz
Locuri de munca disponibile in: Agnita, Avrig, Brasov, Bucuresti, Cisnadie, Cluj-Napoca, Codlea, Fagaras, Ghimbav, Medias, Predeal, Remote, Sibiu, Talmaciu

Website:http://www.majorel.biz


Majorel designs, delivers and differentiates customer experience on behalf of some of the world’s most respected companies. It provides classic customer communication as well as digital solutions such as social media and online communications, automated interaction and AI, analytics, self-service and other customer lifecycle solutions.

The group has combined annual revenues of €1.2bn and over 500 clients globally across many industry sectors. It has more than 48,000 people in 28 countries worldwide, with market-leading positions in Europe, Middle East and Africa, while also having a strong presence in Asia and the Americas.

Departament:
Industrie:
Experiență:
Cuvinte cheie:

Quality Analyst -sibiu- Work From The Office- English

Quality Analyst -sibiu- Work From The Office- English


Candidatul ideal Excellent written and verbal in English;Knowledge of call center processes including utilization trackingUnderstanding of quality processes, tools and measures to evaluate and improve individual/team and overall performance, including quality monitoring processes, CSAT loop, ADP; monitoring, coaching, feedback;TDB (or equivalent system) & ADP usage, output metrics;Understand monitoring form attributes;Coaching board / coaching plan understanding;ADP process and feedback loops - understand KPIs, charts, tables and targets;Calibration process (including basic understanding of Coach shadowing and individual calibration); targets and tools;Strong feedback and evaluation skills; ability to motivate, support and engage; ability to drive individual improvement through feedback;Motivational skills;Soft skills / sales trained;Presentation skills;Ability to communicate clearly (precise, easy to understand, to the point), adapt communication content to the audience;Ability to col
MSE - MAJOREL STRATEGY & EXPERTISE

Team Manager- Sibiu- Hu/​en

Team Manager- Sibiu- Hu/​en


Candidatul ideal Excellent Hungarian written and verbal language skills and very good English language skills;Strong teamwork and leadership skills;Ability to communicate directly with customers on recovery issues if needed;Knowledge of applications, on-line tools and processes;Good analytical and problem solving ability;Excellent interpersonal skills;Active listening skills;Ability to motivate the team;Personal characteristics: friendliness, alertness, loyalty to Employer, customer oriented, diligence, attentiveness, ability to handle pressure. Descrierea jobului Enhancing the performance and efficiency of the team;Managing people under agreed development plans;Managing absenteeism of staff;Responsible for monitoring of call peaks vs. CSR´s availability;Responsible for providing reports;Reviews daily, weekly, monthly and quarterly operational reports;Achieve employee satisfaction/development;Responsible for communicating company’s policies & procedures to CSR´s;Responsible for managin
MSE - MAJOREL STRATEGY & EXPERTISE

Customer Service Representative -english-sb-from The Office

Customer Service Representative -english-sb-from The Office


Candidatul ideal Excellent written and verbal language skills in English;Very good knowledge of MS Office Applications;Basic knowledge of computer hardware and software;Strong customer service focus, recommended prior work experience in a service and/or sales organization;Excellent written and verbal communication skills;Ability to work in a team;Willingness to work in shifts;Punctuality and attention to details;Personal characteristics: suitable intonation for phone attendance, initiative, openness, positive attitude, good articulation, client orientation, flexibility, speed, stress endurance, friendliness, diligence, loyalty to the Employer.Protecting personal, client and employer business related information and maintaining the confidentiality of data which has become known to him/her in the performance of their duties even after performance of their duties relating to the processing, or after termination of their employment relationship;Descrierea jobului Rendering customers swift
MSE - MAJOREL STRATEGY & EXPERTISE

Customer Assistance Agent- Dutch Or French -bucharest

Customer Assistance Agent- Dutch Or French -bucharest


Candidatul ideal Spoken and written DUTCH or FRENCH language skills to native standard (including business correspondence), thorough understanding оf the native culture.- Ability to use English as a second language during European multi-national meetings, for systems, performance evaluation and training purposes (for non-UK markets)- Experience in a customer service role would be considered an advantage- Good computer literacy - competent in the main Microsoft Office packages and Internet Explorer- Demonstrated ability in using communication applications- Customer service excellence – enjoys direct contact with customers by telephone and understanding the customer’s needs, displays diplomacy, is polite, remains calm, listens, and apologizes where necessary, always portrays a professional & positive image to the customer- Ability to work under pressure and deal with a customer in demanding situations, to learn quickly in a changing environment, to use own initiative and make decisions,
MSE - MAJOREL STRATEGY & EXPERTISE

Customer Service Representative-hungarian And English-wfh

Customer Service Representative-hungarian And English-wfh


Candidatul ideal Excellent written and verbal language skills in Hungarian and English;Very good knowledge of MS Office Applications;Basic knowledge of computer hardware and software;Strong customer service focus, recommended prior work experience in a service and/or sales organization;Excellent written and verbal communication skills;Ability to work in a team;Willingness to work in shifts;Punctuality and attention to details;Personal characteristics: suitable intonation for phone attendance, initiative, openness, positive attitude, good articulation, client orientation, flexibility, speed, stress endurance, friendliness, diligence, loyalty to the Employer.Protecting personal, client and employer business related information and maintaining the confidentiality of data which has become known to him/her in the performance of their duties even after performance of their duties relating to the processing, or after termination of their employment relationship;Descrierea jobului Responsabili
MSE - MAJOREL STRATEGY & EXPERTISE

Customer Service Representative - Italian

Customer Service Representative - Italian


Candidatul ideal • Abilitati excelente dе comunicare orala si scrisa in Italiana• Cunostinte minime in sistemul dе operare Windows si Android (constituie un avantaj)• Orientare tehnica si capacitate analitica in rezolvarea problemelor• Excelente aptitudini dе comunicare si relationare cu clientii• Student sau absolvent facultate cu profil limbi straine sau profil tehnic (constituie un avantaj)• Spirit dе lucru in echipaDescrierea jobului • Sa ofеrе suport clientilor prin tеlеfon / e-mаil• Sa diаgnostichеze si sa rezolvе problеmе de software alе cliеntilor• Sа monitorizezе dosarele аflаte in curs dе rezolvare si sa contacteze clientul la nevoie• Sa testeze produsele aflate in posesie si sa ofere solutii clientilor• Sa identifice si sa escaleze situatiile urgente care cer o rezolvare imediata• Sa acumuleze cu usurinta informatiile software noi aparute• Sa comunice in mod curent cu Team Leader-ul si Coach-ul echipei• Respectarea regulilor si procedurilor companiei privind standardele de s
MSE - MAJOREL STRATEGY & EXPERTISE

Financial Controller- English- Brasov

Financial Controller- English- Brasov


Candidatul ideal Proven working experience in Controlling of 5+ years Degree in Accounting/Finance or Business Administration Strong communication skills Meticulous attention to detail and accuracy in work product. Ability to meet and establish deadlines. Flexibility and the ability to thrive in a fast-paced environment. Intermediate to advanced applications software expertise (Excel and SAP). Strong English skills Ensures compliance with company regulations with regards to Data Security and Protection StandardsDescrierea jobului Preparing and publishing financial reporting regarding sales, expenses, financial results per customers on a monthly basis Analyzing financial data regarding variances of financial results and elaborates suggestions based on planned versus actual figures Elaborating, implementing and monitoring financial and business internal policies and procedures to maintain and strengthen the internal controls Participate in the preparation of the budget and financial fore
MSE - MAJOREL STRATEGY & EXPERTISE

Content Moderator- Spanish-brasov

Content Moderator- Spanish-brasov


Candidatul ideal • Cunostinte de Limba SPANIOLA nivel avansat• Cunostinte de Limba Engleza- nivel mediu• Gandire rapida, capacitate analitica si atentie la detali• Atitudine proactiva• Abilitati bune de operare PC si viteza de tehnoredactare• Orientare spre client și spre rezolvarea problemelor• Experienta anterioara in customer support reprezinta un avantajDescrierea jobului • Verificarea atenta a continutului (audio, video, foto, text etc) ce ruleaza in aplicatia social media pentru care se ofera suport• Selectarea continutului respectand criteriile si politicile impuse• Eliminarea continutului neadecvat in scopul asigurarii unei experiente sigure pentru utilizatorii aplicatiei si comnunitate• Respectarea regulilor si procedurilor companiei privind standardele de securitate si protectia datelorOferta noastra:• Recompense atractive si bonusuri suplimentare bazate pe performanta• Bonusuri de recomandare• Asigurare medicala privata si preturi reduse pentru persoanele aflate in intretine
MSE - MAJOREL STRATEGY & EXPERTISE

Customer Service Representative-german-sibiu

Customer Service Representative-german-sibiu


Candidatul ideal Ai experienta in call center? Te consideri o persoana care are calitati foarte bune de comunicare?Crezi ca rabdarea si empatia sunt punctele tale forte?Daca raspunsul la aceste intrebari este “JA”, te vrem in echipa noastra!Angajam vorbitori de limba germana la nivel nativ sau avansat pentru unul dintre cei mai importanti clienti ai nostri.Daca esti / ai:• Vorbitor nativ sau avansat de limba germana cu abilitati excelente de vorbire si scriere• Experienta in call center• Dispus sa lucrezi de la biroul nostru din Sibiu, dar si in sistem hibrid• Dispus sa asculti, intelegi si sa rezolvi problemele clientilor• Adaptabil schimbarilor, ai o atitudine pozitiva si entuziasta• O atitudine prietenoasa si esti implicat proactiv in asigurarea satisfactiei clientilor• Capacitatea de a rezolva situatiile rapid, cu focus pe atentie la detalii• Respect fata de regulile și reglementarile companiei privind prelucrarea datelor• O buna cunoastere a programelor IT, precum si abilitatea de
MSE - MAJOREL STRATEGY & EXPERTISE

Content Moderator- Franceza-remote-romania

Content Moderator- Franceza-remote-romania


Candidatul ideal • Cunostinte de Limba Franceza- nivel avansat• Cunostinte de Limba Engleza- nivel mediu/avansat• Gandire rapida, capacitate analitica si atentie la detalii• Abilitati bune de operare PC si viteza de tehnoredactare • Orientare spre client și spre rezolvarea problemelor• Experienta anterioara in customer support reprezinta un avantaj​• Disponibilitate pentru lucru in tureDescrierea jobului • Verificarea atenta a continutului (audio, video, foto, text etc) ce ruleaza in aplicatia social media pentru care se ofera suport• Selectarea continutului respectand criteriile si politicile impuse• Eliminarea continutului neadecvat in scopul asigurarii unei experiente sigure pentru utilizatorii aplicatiei si comnunitate• Respectarea regulilor si procedurilor companiei privind standardele de securitate si protectia datelorOferta noastra:• Recompense atractive si bonusuri suplimentare bazate pe performanta• Bonusuri de recomandare• Asigurare medicala privata si preturi reduse pentru p
MSE - MAJOREL STRATEGY & EXPERTISE
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