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It Manager în Ploiesti

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It Manager în Ploiesti

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It Manager

Tip job: Full time

Departament: Grafica / Webdesign / DTP, IT Hardware, IT Software, Telecomunicatii

Experiență: Senior-Level (> 5 ani)

Descrierea jobului

Adecco Professional Placement is looking for its client, an important and prestigious multinational company in Ploiesti, an IT Manager.

Job profile

Infrastructure and business application operation:
•Responsible for the ordering and rollout of new location infrastructure, do the lifecycle management;
•Perform the setup, configuration and integration of local infrastructure components;
•Responsible for the setup of monitoring and event management for local components;
•Accountable and responsible in the analysis of alerts and defining corrective actions;
•Responsible for the capacity management of local infrastructure;
•Responsible for local change requests, logging and implementing the changes;
•Responsible for the documentation of local infrastructure and local business applications;
•Ensure local business application tests and drive the software packaging process;
•Accountable for maintaining local business applications (e.g. DB reorg, patch mgmt, backup);
•Manage server room cabling and protection (fire, water).

Onsite support services and IT service management duties:
•Provide 1st and 2nd level end user support;
•Classification and prioritization of incidents in regards of impact and (urgency) criticality;
•Perform investigation and diagnosis of incidents, finding root cause or forwarding to third party or CIT;
•Support the business in delivering workarounds or run the escalation of incidents;
•Categorization and prioritization of problems, Problem diagnosis and resolution;
•Ensure, measure and increase customer satisfaction;
•Provide IT trainings to the business according CIT guidelines;
•Grant access to IT facilities and maintain the stock of IT equipment;
•Responsible for the fulfilment of tasks (service requests) and the related monitoring of the SLA.

Organizational responsibilities:
•Manage contracts for maintenance and local services including 3rd party relationship;
•Accountable for the execution of security policies and to be compliant to the company guidelines;
•Contribute on or run local part of group wide CIT projects;
•Bring location requirements and demands up to regional or CIT level.

Financial responsibilities:
•Supports the IT Infrastructure budget process of his location;
•Responsible for local IT sourcing following the CIT procurement policies.

Candidate profile

•IT related studies or comparable practical experience (Min. 5 years);
•Excellent knowledge of IT service operations and support processes;
•Excellent knowledge in IT infrastructure and application management;
•Profound ITIL knowledge and qualified to ITIL v3 Foundation level;
•Consequent service delivery orientation, understand the business process;
•Wide ranging IT experience (End user workplace mgmt., enterprise IT, MS Dynamics,…) ;
•Basic knowledge of automation systems;
•Advanced level of English;
•Pronounced analytical and planning skills coupled with a process-oriented way of working;
•Good communication and coordination strength;
•Ability to work in an international multicultural team, social competencies;
•Ability to work under pressure as well as result orientated;
•Personality as well as creativity in thinking and acting.

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