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Customer Support With German (remote) în Bucuresti

Customer Support With German (remote) în Bucuresti

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Customer Support With German (remote)
TALENT STREAM
Bucuresti

Industrie: Customer Support Client Service ,

Tip job: Fulltime

Departament: Customer Support With German remote

Experiență: 0 - 1 an experienta


Short company description

Talent Stream is looking to join forces and place candidates who:
- Have minimum three (3) years worth of experience
- Throughout their career, have achieved excellent results they are proud of
- Are looking for the right organization where they can make a long-lasting, positive contribution

Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.

Requirements

•Proven customer support experience
•Strong phone contact handling skills and active listening
•Familiar with CRM systems and practices
•Customer orientation and ability to adapt/respond to different types of characters
•Excellent communication and presentation skills
•Good command of German language (spoken and written)
•Ability to multi-task, prioritize and manage time effectively

Responsibilities

•Open and maintain customer accounts by recording account information
•Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
•Maintain financial accounts by processing customer adjustments
•Recommend potential products or services to management by collecting customer information and analyzing customer needs
•Prepare product or service reports by collecting and analyzing customer information
•Contribute to team effort by accomplishing related results as needed
•Manage large amounts of incoming calls
•Identify and assess customers' needs to achieve satisfaction
•Build sustainable relationships of trust through open and interactive communication
•Provide accurate, valid and complete information by using the right methods/tools
•Resolve customer complaints via phone, email, mail or social media
•Greet customers warmly and ascertain problem or reason for calling
•Cancel or upgrade accounts
•Assist with placement of orders, refunds, or exchanges
•Advise on company information
•Take payment information and other pertinent information such as addresses and phone numbers
•Place or cancel orders
•Answer questions about warranties or terms of sale
•Suggest solutions when a product malfunctions

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