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Remote - Customer Care Specialist With German în Remote

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Remote - Customer Care Specialist With German în Remote

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Remote - Customer Care Specialist With German
MANPOWER HR
Remote

Industrie: Callcenter / BPO

Tip job: Full time

Departament: Office / Backoffice / Secretariat, Relatii clienti / Call center, Traduceri

Experiență: Entry-Level (< 2 ani),Mid-Level (2-5 ani)


Candidatul ideal
For our client, which has a strong experience in Customer Support field, we are looking for a Remote Customer Specialist with German.

We need:
  • Excellent speaking and writing skills in German (fluency in speaking and writing correctly);
  • Previous work experience in a hospitality environment, experience in BPO / Contact center will be an added advantage;
  • Good Communication and Customer Service skills;
  • Microsoft Office skills;
  • Availability for work in shifts / 2 weekends on month.

Descrierea jobului

Key responsibilities:
  • Deliver exemplary customer service via email / chat/ social media ( 95 % of activity) and phone calls (5 % of activity)
  • As part of the Contact Center team, answer inbound email / social media messaging/ calls from customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries.
Benefit Package:
  • Work from home option;
  • Meal tickets;
  • Medical servicies package;
  • Internet invoice settlement;
  • Competitive salary package;
  • Full equipment assured;
  • Extra paid weekend hours;
  • Thorough training enabling all team to perform effectively;
  • Career growth opportunities within an international developing team;
  • Attractive work environment in new offices;
Tab Salariu
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