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Technical Support Level 2 - Brasov /​ Constanta în Brasov

Technical Support Level 2 - Brasov /​ Constanta în Brasov

Technical Support Level 2 - Brasov /​ Constanta

COMPUTER GENERATED SOLUTIONS ROMANIA SRL

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Technical Support Level 2 - Brasov /​ Constanta

COMPUTER GENERATED SOLUTIONS ROMANIA SRL
Brasov
Industrie: Callcenter / BPO, Comert / Retail, IT / Telecom, Prestari servicii
Tip job: Full time
Departament: IT Software, Relatii clienti / Call center, Telecomunicatii, Altele
Experiență: Entry-Level (< 2 ani),Mid-Level (2-5 ani)

Candidatul ideal
Job AD # CGSRemote

In the light of recent events, we are moving forward and we’re looking to expand our team. If you believe that this is the right time to make a change in your professional career and join a top company in the Outsourcing world, we are waiting for you to join our team!

You don’t have to worry, we are placing your health and safety first, therefore you will be able to join the recruitment process from your cozy home, since all our interviews are held over the phone or via videoconference.

Also, you will have the opportunity of working from home given the current emergency state in our country, hence all our trainings will be held through an online platform.

We are looking for persevering and energetic people like you, who want to develop both personally and professionally! If you have the same aspirations, join the #CGSDreamTeam!

We are looking forward to getting to know you!

So, if you have the following, make sure to let us know!

• Expert knowledge of Active Directory Group Policy creation and maintenance.
• Strong working knowledge and previous experience configuring and administering Windows services such as Active Directory, DNS, DHCP and Group Policies.
• Knowledge of Identity Access Management solutions.
• Knowledge of LDAP, SSO, SAML.
• Knowledge of Cloud Applications such as Salesforce, Workday, NetSuite, Box, etc.
• Problem resolution including root cause analysis.
• Ability to work independently with little direct supervision and as a part of a team.
• MCSE with concentration in Active Directory 2008 R2 preferred.

Descrierea jobului

  • The Technical Support Engineer is responsible for delivering outstanding customer support and delighting our customers.
  • We are looking for an experienced, enthusiastic and hands-on technical support engineer who can rapidly learn the value proposition and apply to customers of all sizes.
  • The candidate is responsible for collaborating with the Professional Services team to assure a smooth transition post-deployment to support/maintenance phase.
  • The candidate is also responsible for improving customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
* Available to work in shifts

Benefits:
  • Employee referral bonuses;
  • Private medical insurance;
  • One month start-up training;
  • Account to an online library;
  • Meal Tickets;
  • A 7card Subscription;
  • Incentives and also bonuses for our employees – financial and non-financial;
  • Salary increase based on seniority;
  • The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS;
  • Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.
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