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Junior Service and Technical Officer with English în Bucuresti

Junior Service and Technical Officer with English în Bucuresti

Junior Service and Technical Officer with English


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Junior Service and Technical Officer with English

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Job Description

Key responsibilities:

  • Provide world class customer service to both new and existing client’s customers;

  • Provide technical support to customers and engineers;

  • Continual learning of client’s products as they grow and change;

  • Complete diagnostics to identify and resolve customer and engineer faults;

  • Deliver against expected levels of performance;

  • Identify and support vulnerable customers;

  • Follow company processes and procedures to ensure the best outcome for our customers;

  • Use a variety of systems to manage customer journey and experience;

  • View customer complaints as a priority and see through to a resolution rapidly.

In terms of benefits you must know,

We thought a lot about your growth:

o Professional growth opportunities that recognize individual contributions and performance;

o Friendly work environment, being surrounded by professional colleagues;

o Opportunity to practice English with native speakers;

o An experienced Career Counselor to guide you and check on your progress;

o Extensive training through a variety of methods – online, classroom, etc;

o Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;

o Interesting and challenging work for the world’s leading companies – our clients;

o A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

o Attractive and thorough benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription.


If you have a natural passion for gadgets and society,

If you are open to variety,

If you have some analytical know-how,

You are the perfect one, here and now!

The English skills are also a must,

Being a professional and being focused.

You’ll have trainings on your activity,

So, it’s nice to bring your productivity.

If you say yes to these below,

Then it's a yes from us as well:

o Excellent written & verbal communication skills in English (advanced);

  • Meticulous, with superb listening skills and an eye for detail;

  • Motivated to meet expected levels of performance;

  • Resilient, with the confidence to overcome challenges and learn from each new experience;

  • Able to communicate clearly and calmly, letting your personality shine through;

  • Flexible to meet customer and business demands;

  • Work as part of a team supporting and coaching peers;

  • Ability to multi task and navigate through multiple systems;

  • Excellent verbal and written communication;

  • Learn & share knowledge;

  • Confident and credible with the ability to articulate in a clear and concise manner;

  • Ability to deploy change effectively retaining all information provided;

  • Self-motivated through delivering excellent customer service;

  • Can sustain a world class performance when in demand;

oWillingness to work on a shifting schedule as needed.

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