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ERP Cloud – Principal Support Engineering Consultant în Bucuresti

ERP Cloud – Principal Support Engineering Consultant în Bucuresti

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ERP Cloud – Principal Support Engineering Consultant

ORACLE ROMANIA
Bucuresti
Industrie:
Tip job: Regular Employee Hire
Departament: Product Development
Experiență:

Oracle (NASDAQ:ORCL) is the world's most complete, open, and integrated business software andhardware systems company. For more information about Oracle, visit oracle.com.

ERP Cloud – Principal Support Engineering ConsultantWould you like to:
  • Work onhighly visible demos that impact the success of the Oracle Applicationsbusiness?
  • Be one ofthe first to work at the leading edge of our products?
  • Create innovativesolutions to complex requirements?

All great stories have to start somewhere,and that place is Demo Services. Demo Services isn’t just a technicalorganization that builds demos, instead it is the starting point, one that issingularly focused on capturing the imagination of our potential buyers throughcompelling visualizations that demonstrate the art of the possible with Oracle’sproducts. The Demo Services Support Engineering team is now looking for anexperienced, energetic and innovative person who will be responsible forsupporting pre-sales demos globally for FusionERP Cloud.

JobResponsibilities:

  • Expert inERP domain working as part of a global support engineering team.
  • Expert introubleshooting functional and technical application issues, providinginnovative solutions to product, and demo content gaps.
  • Workclosely with the Demo Engineering teams to ensure demo flow issues areresolved well in advance of the actual demo.
  • Coordinateand host demo advisory calls providing demo solution advice around setup,configuration and integrations for ERP Cloud demos.
  • Participatein and identify key issues during demo release testing, providingfeedback and recommendations to demo engineering to helpimprove the quality of the demo content.
  • ExcellentCustomer Service Orientation, working closely with pre-sales consultants globallyto help them design and configure compelling demo solutions.
  • Pro-activeinvolvement in the global ERP community.
  • Co-ordinateand host Transfers of Information (TOIs) and identify demo collateral for areasof ownership.
  • Inspire andmentor junior members of the global ERP support engineering team.

DesiredProfile:

  • Strong CustomerService Orientation
  • Excellentwritten and oral communications skills
  • Great team player and able to work and collaborate across global teams
  • Out of box thinker who has an eye for detail, brings immense drive and a new perspective to problem solving.
  • Results orientation, you will not be satisfied until the job is done with the right quality.
  • Ability towork within virtual teams; to get a specific job done often requires workingtogether with many colleagues spread out across different countries
  • Self-motivated,you have the natural drive to learn and pick up new challenges
  • Alwayslooking to raise the bar of own skills and competencies.

Qualifications/ Skills:

  • Universitydegree in either Engineering (Production or Mechanical), Math’s, Economics,Computer Science, Accounting/Finance or comparable.
  • Excellentdomain knowledge across Fusion ERP Cloud. The candidate should have worked onFusion Cloud applications viz General Ledger, Accounts Receivables, AccountsPayables, Projects, Cash Management, Assets, Procurement.
  • Excellentanalytical, troubleshooting and problem solving skills including the ability toread and decipher log and trace files to help determine root cause as well as proposeinnovative solutions.
  • Previousexperience resolving complex functional application issues in a Fusion ERPCloud implementation, Pre-Sales or Support role.
  • Excellentknowledge of the Fusion ERP data model.
  • Excellentknowledge of Fusion architecture and file systems
  • GoodSQL/PLSQL knowledge and experience using associated tools (SQL Plus, SQLDeveloper)
  • An abilityto produce results in a fast pace environment with constantly changingpriorities.
  • UNIXknowledge including commands and basic scripting would be a distinct advantagebut not mandatory.
  • Fusionperformance troubleshooting ability with experience using any of the associatedtools (EM Console, EM Grid, Database Diagnostics, SQL, RUEI, Fiddler, WLSConsole, JRocket) would be a distinct advantage but not mandatory.
  • Englishadvanced proficiency and fluency (including writing) are mandatory

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