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Consumer Relations Representative în Cluj-Napoca

Consumer Relations Representative în Cluj-Napoca

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Consumer Relations Representative

YARDI ROMANIA
Cluj-Napoca
Industrie:
Tip job: Full time
Departament: Relatii clienti / Call center, Imobiliare
Experiență: Entry-Level (< 2 ani),Mid-Level (2-5 ani)

Candidatul ideal
Enthusiastic, problem-solver, friendly and professional? We’re looking for dedicated Consumer Relations Representatives to be part of our Resident Screening team.

Since 2010, our department has been focused on providing our clients with complex background check data regarding potential residents, thus ensuring our clients get the right people in the right properties.

Let’s talk income. The average net income (base salary plus incentive) for this role starts at 2.700 RON and can go up to 4.000 RON, based on your level of experience and the complexity of the calls that you will handle.

Desired skills and experience:
  • Excellent written and verbal communication skills;
  • Professional phone skills;
  • High attention to detail and strong organizational skills;
  • Proficiency in Microsoft Office and Outlook;​​
  • Ability to navigate multiple screens to find the desired information;​
  • Availability to work afternoon/night shifts;

It is considered a plus:
  • Knowledge of Spanish language;
  • Customer service experience;
  • Experience with the American culture.

Descrierea jobului

Our department is committed to helping prospective tenants find out more information regarding the result of their screening and guiding them through the dispute process, in case there are any inaccuracies on their tenant screening reports.

Responsibilities:
  • Deliver a highly professional customer service experience;
  • Maintain a high degree of professionalism, availability, dependability, and flexibility;
  • Handle calls and emails in an efficient manner;
  • Guide consumers through the resident screening dispute process, beginning with verifying the caller’s identity, then explaining the necessary steps in order to resolve their dispute;
  • Provide detailed recount of consumer communications and follow up of all inquiries via Yardi’s CRM system;
  • Understand and comply with the company’s resident screening practices, safeguards, policies and legal compliance regulations;
  • Escalate unresolved concerns to the Dispute Processing Team and Management.

Benefits:
  • High income possibilities (base salary, performance bonus, afternoon and late shift bonus);​
  • Meal vouchers;
  • Private medical and life insurance;
  • Transportation costs for night shifts are covered by the company;
  • Continuous training;

Friendly, professional and fun are just some of the words people use to describe the work-environment at Yardi. As a Yardi employee you are encouraged to share your ideas, overcome challenges as a team, and provide the best service. To achieve this, we have created an environment that is relaxed and positive.
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