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Tower Service Manager în Timisoara

Tower Service Manager în Timisoara

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Tower Service Manager

ATOS
Timisoara
Industrie: Lipsă informații
Tip job: Fulltime
Departament: IT Hardware, IT Software
Experiență: 1 - 5 years of experience

Short company description

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

Requirements

Education: Preferably technical university degree or a similar qualification.
Professional Skills:
Basic understanding of IT Services and IT infrastructure;
Advanced Microsoft Office knowledge, e.g. Office 365 , Excel Reporting;
ITIL Foundation is a plus;
Customer Support Global Delivery of Services.
Behavioural Skills:
Good coordination skills. Keep records and organize strategic approaches to make sure that the
correct steps are beeing followed;
Good communication skills in both verbal and written form. Accurate listening and ability to
followgive instructions;
Goal-Setting and Planning. Ability to act proactively;
Ability to prioritize and multitask. Juggling different work activities and shifting attention from one
task to another in a way that the quality and efectiveness will not be compromised;
Excellent command of English. GERMAN or FRENCH is a plus.

Responsibilities

The Tower Service Manager will be responsible to support in the following:
Service Level Management - Delivery Performance and Quality;
Service Continuity, Improvement and Excellence;
Incident Problem Management (escalation and decision making role);
Change Management (Planning, Coordination and Follow-up).

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