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Customer Care Representative With French (not Call Center) în Bucuresti

Customer Care Representative With French (not Call Center) în Bucuresti

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Customer Care Representative With French (not Call Center)

I.​FUTURE
Bucuresti
Industrie: Lipsă informații
Tip job: Fulltime
Departament: Customer Support Client Service
Experiență: 0 - 1 an experienta

This role consists in assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company.Main responsibilities:

  • Acting as first point of contact for customer service via email, fax and phone
  • Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
  • Introducing the requests in customer's systems or internal applications.
  • Answering to technical questions related to medical equipment
  • Completing the requests regarding the products replacements as per the client needs
  • Processing specific reports regarding the day-to-day activity
  • Participating actively with process improvement ideas
Requirements:
  • Fluency in French and English
  • Diploma / Degree holder or pursuing Bachelor Degree Courses
  • Good communication skills (both written and verbal)
  • Computer literacy (MS Office, Internet, ticketing systems)
  • Customer service oriented
  • Effective at problem solving (troubleshooting skills);
  • Previous experience with medical devices would represent an advantage
Benefits:
  • Opportunity to work in a young and dynamic environment
  • Opportunities to grow in the organization
  • Attractive benefits package (meal tickets, health Insurance, life Insurance, dental plan, reimbursement for sport activities etc)
  • Opportunity to develop, learn constantly and build a successful career path
  • Access to a variety of training programs (on different topics related to soft skills and hard skills)


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