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Customer Support Agent-night Shift în Bucuresti

Customer Support Agent-night Shift în Bucuresti

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Customer Support Agent-night Shift

DEKCO UK LIMITED
Bucuresti
Industrie: Banci / Servicii financiare
Tip job: Full time
Departament: Relatii clienti / Call center
Experiență: Entry-Level (< 2 ani)

Candidatul ideal
-Education - Bachelor’s Degree is preferred
-Fluent in English/Spanish/Russian
-Excellent verbal and written communication skills, customer service skills, and positive phone manner
-Attention to details
-Ability to solve urgent matters and work under pressure
-Enjoy troubleshooting and seeking answers to difficult problems
-Previous experience in a call center / transaction or customer service process would be an advantage

Descrierea jobului

-Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails
-Advising customers on the correct solution for their requirements
- Validate entitlement, assisting customers with unit diagnosis and troubleshooting
- eEntering data and providing information with high degree of integrity
-Take complete ownership of all customers issues until resolution and ensure timely follow up on all commitments
-Advising customers on the correct solution for their requirements
-Supporting the company in a complete understanding of our client issues technical services; command thorough knowledge of all company products and services and departmental procedures
- The program is Monday-Sunday shifts (also includes night shifts)
Tab Salariu