Are you someone who takes pride when a client says "I don't know what we'd do without you"?

As the Email Account Manager, you'll be the link between clients and the team.

You've managed Klaviyo accounts and turned underperforming list emails into real revenue.

You'll own your client accounts from kickoff call to monthly results review.

You'll be the person clients call when something isn't working - and you'll fix it.

If a campaign is supposed to go out tomorrow and the flow is broken, you're the person who catches it first.

If this sounds like you, we'd love to have you on our team!

The Role

• Own a small portfolio of eCommerce client accounts from onboarding through ongoing campaign execution.
• Build, test, and optimize email flows and campaigns in Klaviyo to hit client revenue targets.
• Review performance and translate the numbers into business metrics clients can act on.
• Serve as the primary point of contact for client calls and issue resolution.
• Coach internal team members on email strategy and account management best practices.

This Is for You If...

• Client-First: You make clients feel genuinely taken care of.
• Sharp Eye: You catch the error before it goes out, every time.
• Quick on Your Feet: When a client asks a hard question, you already have an answer.
• Ownership-Minded: Your accounts are your accounts - you see them through to results.

Skills & Experience

Must-Haves:

• 3+ years as an Email Account Manager or Account Manager
• Hands-on Klaviyo experience (a technical assessment is part of this process)
• Experience managing eCommerce clients
• Strong soft skills in order to guide your team
• Excellent English skills (C2 level)

Nice-to-Haves:

• Experience working inside a marketing or email agency
• List segmentation and email deliverability experience
• Experience using AI tools for copywriting, analysis, or workflow automation
• Email design experience
• Analytics experience

What We Offer

• Schedule: Remote, Monday-Friday, hours overlapping with Central Time (CST)
• Compensation: $3,000-$3,500 USD/month
• Team: Small, close-knit team where your wins are everyone's wins

About Us

We're Grotto Digital.

We're a young, tight-knit team built around great work and good energy.

No corporate layers.

No ego.

Just a group of people who care about email, care about clients, and actually enjoy working together.

You won't be managing 40 accounts here. You'll own a handful, know them inside out, and see what great email marketing actually looks like.

We'd love for you to join us!

Submit your application and we'll be in touch.

Note: Only resumes in English will be taken into consideration.

In the form, please respond "GROTTO" to the "Why should we consider YOU for this position?"

question.

Important Note: This is a contractor position, not an employee role.

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