The Accounts Receivable Analyst is responsible for managing Collections and Cash Application activities, ensuring timely cash collection, accurate and efficient allocation of customer payments, and proper maintenance of customer accounts. The role requires close collaboration with customers and internal stakeholders to resolve payment discrepancies, address outstanding balances, and support the timely and accurate execution of Accounts Receivable processes.

• Manage the end-to-end Collections and Cash Application activities in accordance with Group policies, procedures, and defined collection strategies.
• Proactively manage and monitor customer accounts and outstanding receivables using the designated collection management tools (e.g., GetPaid), ensuring timely follow-up and effective resolution of overdue balances.
• Engage directly with customers to secure timely payment, minimize overdue receivables, and support the achievement of cash collection targets.
• Perform detailed customer account analysis, identify discrepancies, disputes, and payment-related issues, and drive their timely resolution in collaboration with relevant stakeholders.
• Accurately record and process incoming customer payments in the company’s ERP system (e.g., QAD), ensuring completeness and data accuracy.
• Perform Cash Application and account reconciliation, ensuring payments are accurately matched and allocated to the appropriate customer accounts and invoices.
• Monitor open items, unapplied cash, and outstanding balances, taking appropriate action to resolve discrepancies and maintain accurate customer account records.
• Collaborate closely with Sales, Customer Service, and other internal stakeholders to resolve customer account issues, address disputes, and facilitate the timely settlement of outstanding receivables.
• Contribute to the continuous improvement of Collections and Cash Application processes, supporting efficiency, accuracy, and overall Accounts Receivable performance.

• Minimum 2 years of experience in Accounts Receivable, Collections, and/or Order-to-Cash processes.
• A Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field is preferred, but not mandatory
• Fluency in French (minimum C1 level) and a strong command of English.
• Proven ability to independently manage a customer portfolio, take ownership of responsibilities, and work with minimal supervision.
• Strong attention to detail, organizational skills, and a structured approach, with the ability to manage multiple priorities and meet tight deadlines.
• Ability to work under pressure and manage high volumes while maintaining accuracy and quality.
• Strong proficiency in IT tools and ERP systems; experience with QAD and/or GetPaid would be considered an advantage.
• A positive attitude and strong motivation to learn, develop, and perform in a dynamic, fast-paced environment.
• Excellent interpersonal and communication skills, with a collaborative, customer-oriented mindset and the ability to work effectively as part of a team.

WNS Global Services is a recognized leader in business process outsourcing (BPO).

We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!