Key Responsibilities

• Handle customer requests and incidents related to SAP BW services and analytics tools.
• Triage and dispatch tickets to the appropriate teams while collaborating with second- and third-level support teams when required.
• Resolve support tickets for assigned services, escalate when necessary, and ensure timely resolution.
• Data corrections in BI reports
• Identifying discrepancies between systems (e.g., differences between data in Sales systems and BI; issues in the Customer Profitability area)
• Monitoring process chains in SAP BW
• Verifying automated processes
• Maintaining system stability
• Analyzing authorization errors
• The role also includes an occasional testing component: testing for new applications and regression testing for existing applications (Tool used: Jira)
• Document and track solutions, contributing to knowledge bases and process documentation to support continuous improvement.
• Perform daily monitoring of SAP BW systems and front-end applications to ensure smooth operation and early detection of issues.Support or take over development tasks within SAP implementation projects when required.

Only eligible candidates will be contacted within 2 weeks. All info will be treated as strictly confidential.