Key Responsibilities

• Provide technical support for API integrations and assist clients in resolving integration-related issues
• Investigate and troubleshoot incidents using logs, API responses, and testing tools such as Postman
• Collaborate with internal technical teams and external stakeholders to ensure timely issue resolution
• Manage multiple support requests simultaneously while prioritizing tasks effectively
• Ensure a high level of customer satisfaction through professional and timely communication in English and Hungarian

📢 If you believe your experience and skills match the requirements, we would be happy to receive your application!
📢 We are looking for a motivated API & Technical Support Specialist with Hungarian & English to join our TP Romania team, focusing on investigating and resolving technical issues, providing support for integrations, and performing basic troubleshooting.
Requirements

• Experience in Technical Support, API Support, Integration Support, or similar roles
• Basic understanding of REST APIs and HTTP status codes
• Experience using Postman or similar API testing tools
• Ability to investigate logs and perform basic troubleshooting
• Familiarity with Jira and Confluence
• Strong communication and problem-solving skills
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working with technical and non-technical stakeholders
• Advanced English and Hungarian language skills.

Tp is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 420,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.

Tp Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).