The AR Agent is responsible of managing the customer accounts. She/he is the contact person in the finance area for the customers of the company. He/she will be responsible for ensuring all incoming payments are received and processed, for the queries received, either from the end customers and client or internal departments representatives, invoicing requests, collections, dispute & deduction management, reporting (eg: bad debt).
General Responsibilities & Duties:

• Actioning the invoicing requests timely and accurately (credit notes, intercompany recharges included)
• Contacting the assigned clients to recover & collect payments, debts and overdue balances.
• Monitoring collection commitment and achieving the Collections metrics (SLAs / KPIs).
• Customer incident / query resolution within an established timeframe.
• Reconciliation of outstanding payments & monthly reports about status of claim balances, deductions, overdue payments.
• Managing the customer master data, by creating and/or updating the records as per requests received. Pro-activity measures to avoid risk to the company.
• Work together with RTR team for cash allocation process
• Dispute & deduction management - analyze the disputes raised by internal/external clients and raise the necessary requests to solve the dispute/deduction
• Month end reporting

*Please note that this role is offered under a fixed-term employment contract for a period of 2 years.
Qualifications:

• Mandatory: Bachelor's Degree in Finance and/or Accounting
• Previous experience in F&A processes for at least 1 year (ideal Accounts Receivables area)
• Fluency in Portuguese and English, both writing and verbal (minim B2 level)
• SAP knowledge is a plus
• Team player
• Analytical skills
• Very good time management & organizational skills
• Attention to details & Client orientation

WNS Global Services is a recognized leader in business process outsourcing (BPO).

We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!