Key Responsibilities

• Handle inbound and outbound phone calls and emails related to billing inquiries, payment processing, and account discrepancies.
• Collaborate with clients to resolve billing issues in a timely and professional manner.
• Perform account audits to ensure accuracy of invoices and payments.
• Assist with collections of past due accounts, including follow-up communications and payment arrangements.
• Work closely with the Billing Supervisor to improve billing processes and enhance efficiency.
• Maintain accurate and organized customer billing records.
• Provide exceptional customer service, ensuring client satisfaction and professionalism in all interactions.

Required Skills & Qualifications

• 2+ years of experience in billing, collections, accounts receivable, or a related finance/customer service role (MSP or SaaS experience a plus).
• Strong English communication skills (verbal and written) – must be fluent and articulate.
• Proven ability to manage inbound/outbound calls and written correspondence with professionalism.
• Attention to detail with strong organizational and auditing skills.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Experience with billing/finance software, CRM, or ticketing systems preferred.
• Must be able to work U.S. business hours (9:30 AM – 6:00 PM U.S. Eastern Time/4:30 PM - 1:00 AM Eastern European Time).

Highly Desirable

• Prior experience in a Managed Service Provider (MSP), IT services, or subscription-based business.
• Knowledge of Microsoft 365 licensing models and basic account management.
• A patient, empathetic, and problem-solving approach to customer interactions.
• Strong negotiation skills for handling collections with professionalism.

Terms of the Position

• Full-time contract employment with CloudScale365 (remote, work from home).
• Paid in U.S. Dollars.
• Standard working hours aligned with U.S. Eastern Time Zone.
• Must be available Monday through Friday, with occasional flexibility preferred.
• Contractors in Romania must operate through a PFA (Authorized Natural Person) or SRL (Limited Liability Company) and are responsible for reporting, paying, and remitting their own taxes.