Business Analyst - Customer Journey
Adaugat: Ieri
Norton Blake
Business Analyst - Customer Journey
Adaugat: Ieri
Norton Blake
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We are looking for a highly motivated Business Analyst to join a fast-paced, collaborative environment, driving customer-focused change and delivering high-quality solutions across multiple projects.
€275 - €325 Per day
The Role
You will play a key role in understanding customer needs, shaping requirements, and supporting delivery teams within an agile framework. This position requires strong stakeholder engagement, analytical thinking, and the ability to balance multiple priorities effectively.
Key Responsibilities
Customer Journey & User Needs
- Map end-to-end customer journeys to identify pain points and improvement opportunities
- Capture and document user needs, translating them into clear user stories with defined acceptance criteria
- Support and facilitate workshops with stakeholders to validate requirements and ensure alignment
Tools & Platforms
- Manage backlogs and support sprint planning using Azure DevOps (ADO)
- Maintain clear and structured documentation within Confluence to support collaboration and knowledge sharing
Delivery & Prioritisation
- Manage and prioritise workload across multiple concurrent projects
- Ensure consistent delivery against timelines while balancing competing demands
- Work closely with cross-functional teams to support agile delivery
Skills & Experience
- Strong analytical and problem-solving capabilities
- Excellent communication and stakeholder management skills
- Experience working in agile environments with the ability to adapt to changing priorities
- High attention to detail with a focus on quality and completeness of requirements
Nice to Have
- Experience within pricing or pricing-related projects
- Exposure to B2B or fleet-based business models
Why Join?
- Opportunity to work on impactful, customer-focused projects
- Collaborative and agile working environment
- Exposure to multiple business areas and stakeholders
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