Job Profile

• Deliver high efficiency and performance while ensuring high quality standards and company protocols when contacting customers past due (phone, email, chat).
• Negotiate and motivate customers to repay outstanding debts.
• Identify reasons for payment delays and propose settlement solutions.
• Monitor payment agreements continuously.
• Perform credit assessment and analysis.
• Propose and approve credit limits within the assigned authority.
• Manage credit limit proposals and obtain proper approvals.
• Initiate legal action when customers fail to fulfill payment obligations.
• Respond to customer queries.
• Liaise with lawyers and insurance agencies to facilitate debt recovery.
• Support Anti-Money Laundering processes and compliance activities.
• Demonstrate understanding of collections processes, legislation & regulations, market trends and industry best practices.

Offer

• Monthly net salary: 8,000 RON
• Hybrid work (up to 10 days/month from home)
• Monthly transport allowance
• Meal vouchers
• Private health insurance (extendable to family members)
• Additional vacation days based on seniority
• Attractive benefits package
• Dedicated onboarding plan
• Access to training, development initiatives, coaching & mentoring
• Participation in complex and challenging projects
• Involvement in CSR initiatives (sustainability, education, health)