🔧 What you will do
Supporting customers as their main point of contact

• Assist customers professionally and efficiently
• Offer support via phone and email
• Deliver a positive and solution-oriented experience

Handle operational and administrative tasks

• Perform back-office activities related to customer accounts
• Support account-related processes and updates

Work in a regulated environment

• Follow internal procedures and legal requirements carefully
• Ensure communication and documentation are accurate and compliant

🎁 What we offer
A stable role and career growth

• Attractive salary
• Full-time position
• Undetermined contract
• Strong career development opportunities in the FinTech industry

Benefits package

• Flexible benefits through My Benefit Platform, including meal, gift, and holiday vouchers
  • Private medical insurance through Medicover, gym membership, partner discounts, and Bookster membership
  • Professional development courses, language classes, specialized training, and access to online and in-person events
  • Referral bonus opportunities of up to 5,000 RON, eyeglasses discount, Easter and Christmas incentives, and Employee Assistance Program

💡 Why join us
No previous experience needed

• You’ll receive fully paid training from day one

Real career opportunities

• Build your future in FinTech
• 85% of our leaders started in entry-level roles

Great workplace

• Join a company recognized as a Best Employer
• Work in an ESG-certified, modern, and people-centered environment

Eligibility to work
In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position. 
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Looking to start or grow your career in the FinTech industry with a client focused on innovation, customer experience, and operational excellence? Join our team as a Customer Care Agent and become the main point of contact for customers while supporting account-related and back-office activities.

This is an excellent opportunity for individuals who are customer-oriented, detail-driven, and eager to learn. Previous experience is not required, as we offer comprehensive paid training. You will be able to work from the comfort of your home in a professional, dynamic, and people-centered environment.

✅ What we are looking for

Language skills

• Proficiency in German
• Advanced English

Key strengths

• Strong attention to detail
• Good analytical and decision-making skills
• Goal-oriented and self-motivated
• Problem-solving

Desirable, but not essential:

• Having experience in banking operations, back office, or administrative roles is beneficial.
• Education in business, finance, economics, or a related field is an asset.