Customer Relationship Management:

• Analyze and evaluate existing business to identify strengths, weaknesses, opportunities, and risks.
• Manage a portfolio of customers as the primary contact, building long-term partnerships by understanding goals and challenges.
• Monitor customer satisfaction, resolve issues proactively, and ensure timely contract renewals.P&L & KPI Management:
• Oversee portfolio performance, including P&L responsibility and key metrics
• Recommend and implement process improvements to enhance efficiency and profitability.

Leadership & Coaching:

• Lead and develop team members, manage the employee lifecycle, and foster a culture of learning and knowledge sharing.
• Support organizational and team development through coaching and project leadership.

Risk & Performance Management:

• Identify and mitigate relationship or operational risks.
• Track and report on portfolio and customer performance against KPIs and goals.
• Present regular performance updates to senior management.

Analytics & Market Insights:

• Analyze customer and business data to uncover trends and improvement opportunities.
• Stay informed on industry trends, competitor activity, and emerging customer needs.
• Utilize business intelligence tools (e.g., Qlik, SAP) to support strategic decision-making.

Requirements:

• Bachelor’s degree in Business, Marketing, or related field (Master's is a plus).
• Proven experience in customer success, account management or sales.
• Strong interpersonal and communication skills (written and verbal in english).
• Data-driven mindset with analytical skills.
• Proactive, solution-oriented, and goal-driven.
• Leadership, entrepreneurship, customer-centricity, problem solving, technical understanding, stakeholder management, conflict management, negotiation skills, project management, relevant software tools (SAP; Microsoft Office)

What we offer:

• Opportunity to work in a dynamic, international environment with flat hierarchies and strong cross-functional collaboration
• A company that values long-term commitment and solid relationships, professional development and training opportunities
• Competitive salary

We look forward to receiving your online application for the position of Customer Portofolio Manager.