• Maintains the connection with the customer and inform internal departments about customer satisfaction;
• Manages the 8D problem solving process, upload it in the customer portal and keep the customer informed about analysis progress;
• Shares claim details and tracking information with internal departments via email;
• Coordinates the activities of Containment – isolation of potentially affected products;
• Monitors the trend of Customer PPM, NCT and the root causes identified, depending on the specifics of each customer;
• Participates in customer meetings and presenting close-off reports;
• Manages other customer portal activities: PPAP, field;
• Performs change management activities;
• Leads external customer audits.

Benefits

• Flexible working hours;
• Annual leave: 20 days;
• Meal vouchers;
• Easter and Christmas gift;
• 13th salary according to the company profitability;
• Relocation package.

• University Degree;
• Experience on a similar position;
• Proficiency in English, German would be an advantage;
• IATF and Quality Core Tools knowledge would be an advantage;
• Good communication and teamwork skills;
• Analytical and logical thinking.

READY TO MAKE AN IMPACT EVERY DAY?

Your journey to a meaningful career starts with ZF LIFETEC

At ZF LIFETEC, we save lives through cutting-edge technology. With over 60 years of automotive safety innovation, we blend start-up agility with corporate stability to drive meaningful impact worldwide. Operating across 51 locations in 22 countries, our global presence amplifies our mission to make roads safer and save lives.

Join us in a supportive and dynamic environment committed to safety, innovation, and reliability. As a part of our international team, your contributions spark industry-leading innovations in automotive safety. Our inclusive and diverse working environment promotes creativity, career growth, and continuous development.

Why ZF LIFETEC?

Innovative Impact: Shape the future of safety with life-saving technology that truly matters. Dynamic Workplace: Thrive in an agile, collaborative environment where every idea counts. Culture of Excellence: Be part of a team with over 60 years of high standards and groundbreaking achievements. Growth & Empowerment: Advance your career with strong support for personal and professional development.

Diversity & Inclusion

At ZF LIFETEC, we are committed to building a culture where inclusiveness thrives and diversity is valued. We welcome unique perspectives and actively work to remove barriers, empowering all employees to reach their full potential. Guided by this vision, we innovate and create life-saving technology that makes a real impact on automotive safety.