Typical Working Day:

• Verificarea informarilor de la client cu privire la statusul reclamatiilor;
• Verificarea statusului actiunilor corective;
• Verificarea documentatie de PPAP si incarcarea acesteia in sistem;
• Programarea de sedinte saptamanale/lunare cu clientul pentru a comunica statusul actiunilor luate in vedea solutionarii reclamatiilor primite de la acesta;
• Leading ZF internal customer audits.

Responsibilities:

• Maintains the connection with the customer and inform internal departments about customer satisfaction;
• Manages the 8D problem solving process, upload it in the ZF internal portal and keep the customer informed about analysis progress;
• Shares claim details and tracking information with internal departments via email;
• Coordinates the activities of Containment – isolation of potentially affected products;
• Monitors the trend of Customer PPM, NCT and the root causes identified, depending on the specifics of each customer;
• Participates in customer meetings and presenting close-off reports;
• Manages other customer portal activities: PPAP, field;
• Performs change management activities;
• Leads external customer audits.

Candidate profile:

• University Degree;
• Experience on a similar position;
• Proficiency in English, German would be an advantage;
• IATF and Quality Core Tools knowledge would be an advantage;
• Good communication and teamwork skills;
• Analytical and logical thinking.
• 1 year experience in ZF Lifetec ( for internal posting)
• Core tools: PPAP, FMEA, APQP- Control plan, MSA, SPC;
• 8D reports, Ishikawa, 5why;
• English advanced;
• MS Office;
• Technical drawing (reading)

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