What you will do
•Act as the primary point of contact for a portfolio of customers, ensuring a smooth onboarding and an effortless in‑life experience.
•Partner closely with Sales to support revenue‑generating activities, including transactional sales, renewals and account projects.
•Build strong customer relationships, developing a clear understanding of customer needs and acting as the link between customers, Sales and internal teams.
•Coordinate pricing, quoting, ordering and contract activities to ensure speed, accuracy and right‑first‑time delivery.
•Work cross‑functionally to manage customer requests, resolve issues, and proactively escalate risks to customer satisfaction.
•Communicate clearly and regularly with customers on request progress, using customer‑friendly language.
•Lead and participate in customer meetings, focused on service management and continuous improvement.
•Educate customers on Colt’s tools and processes, promoting digital engagement and self‑service.
•Ensure invoicing queries are handled in line with dispute policy and support initiatives to measure and improve customer satisfaction.
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