Emerson is looking for a Customer Service Representative with French in Gilau, Cluj (Romania). In this role you will be the main point of contact for our clients, ensuring that their orders and inquiries are handled with the utmost care and efficiency. You will facilitate communication between the company and its clients, proactively managing customer relations and ensuring that their needs are met consistently.
We look forward to receiving your application!
In This Role, Your Responsibilities Will Be:

• Manage and process daily customer orders using the company's MRP (Material Requirements Planning) system.
• Collaborate closely with sales, quotation, and technical teams to ensure the accuracy of orders and offers.
• Create and maintain special product files in the company's specific system.
• Verify compliance with company regulations regarding order approval and secure necessary approvals.
• Monitor order status regularly and communicate delivery timelines and updates to clients through email or phone.
• Assist clients with any order-related issues, including pricing, delivery times, manufacturing schedules, and logistics.
• Work alongside internal departments such as sales, logistics, and quality assurance to gather additional information and resolve customer inquiries.
• Prepare documentation for order shipments, ensuring adherence to current delivery Incoterms.
• Generate reports on order statuses and customer interactions as part of your portfolio management.

For This Role, You Will Need:

• A high school diploma or equivalent.
• Excellent communication skills and teamwork.
• Proven experience in customer service or a related field.
• Upper-intermediate to advanced French language skills (spoken and written).
• Intermediate proficiency in English, both verbal and written.
• Proficient computer skills, especially in MS Office applications.
• Ability to work effectively within a team and independently.

Preferred Qualifications That Set You Apart:

• Familiarity with MRP (Material Requirements Planning) systems and experience managing orders within such systems.
• A willingness to take initiative and seek innovative solutions to enhance customer satisfaction.

Who You Are:
You are an excellent communicator who thrives in a team setting and is passionate about delivering outstanding customer service. Your organizational skills and eye for detail enable you to manage multiple priorities simultaneously. You are proactive, solution-oriented, and capable of handling complex order-related issues with professionalism and patience.

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

Established in 2006, and with a community of more than 3500 employees, #EmersonCluj is the largest Emerson site in Europe.

We take responsibility for our success and the success of our customers, support each other and place significant importance to constantly grow and learn as a team.

In an inclusive and very diverse environment, we encourage ambitious ideas, fresh and diverse points of view, value individual talent and expression and recognize the importance of each role within the organization.

We are passionate about STEM education, sustainability - our Cluj site is 100% powered by green & renewable energy, volunteering and supporting each other and the local community. And with over 1100 different types of jobs and 15 expertise areas (from Engineering, Finance, IT, Operations and Manufacturing) it truly represents #AWorldOfOpportunities for different career journeys.

So, if you want to embrace this challenge and learn from our team of experts, take this chance and apply to one of the options below or visit our career website for more opportunities: Emerson.com/careers