What can you expect?

• We are looking for a new colleague to join our team of excellence as a Customer Service Specialist!
• Receiving customer orders (including internal customers), order verification based on offers or sales agreements, order creation in the SAP system.
• Sending order acknowledgments to customers
• Develops and manages products portfolio together with customers.
• Monitoring delivery dates/attending various meetings related to planning (SCM meetings)
• Providing customer information regarding possible delays or other changes
• Order-related correspondence with customers, handling various customer inquiries or redirecting them to other departments - tracking inquiries.
• Monitoring goods dispatch after release
• Requesting, analyzing, and recording customer forecasts
• Analyzing sales price and inform customers about price changes, when necessary.
• Preparation of various customer reports
• Discussion and coordination of customer requirements with Management

Benefits:
Here, you'll find opportunities for professional development, ongoing training, and support to reach your full career potential. We seek individuals who share our passion for excellence and believe in the power of teamwork.

• Competitive Salary and Growth and Development Opportunities: Ensuring financial security and long-term career opportunities.
• Training and Professional Development: Employee have acces to Aenova Seminars, training programs and Aero Academy, designed to support professional development and knowledge. The annual Aenova Seminars brochure presents training programs available through the year.
• Meal Tickets: You'll benefit from meal tickets valued at 45 Ron/working day, approximately 945 Ron/month, depending on the number of working days.
• Transport Reimbursement: We support all our employees with daily round-trip transport reimbursement
• Generous Paid Leave: Providing 22-28 working days of annual leave, depending on your seniority, for relaxation and leisure.
• Holiday Vouchers: Employees benefit from annual holiday vouchers -
• Private Medical Insurance: We understand the importance of your health, and we provide access to medical care through private health insurance.
• Bonuses and Additional Benefits: Employees may benefit from Easter and Christmas bonuses, company anniversaries and loyalty bonuses, and various other rewards for your commitment, as Children’s Day on 1 June and International Women’s Day on 8 March, referral and mentor bonus, as well as other rewards in accordance with our company policies.
• Children’s Summer Camp: Encouraging work-life balance, organizing every year summer camp for employees' children, fostering a team that grows and cares for each other.
• Company events: Enjoy two annual company celebrations: our Summer Party and a Winter Party
• And of course, coffee or tea to start your workday with energy and enthusiasm!

Have we inspired your curiosity?
Customer Service Specialist (Cornu-Prahova, Romania)
for our production site in Cornu, Romania
The Aenova Group is one of the leading companies in the pharmaceutical and healthcare industry. With high quality standards, innovative technologies, and a clear future orientation, Aenova has become Europe's market leader for the development and production of all common dosage forms and product groups in the business-to-business sector. The company which has its headquarters near Munich (Germany), operates 14 production sites and several sales offices in ten countries throughout the world. More than 4.300 employees contribute to the group’s success.
What should you bring?

• University degree preferably in engineering or economic/commerce.
• 2+ years of relevant work experience in Customer Service / Sales or commercial administration involving direct customer contact or Client Account Management
• Good ERP know-how (SAP/R3 knowledge is an advantage), MS-Office (Word/Excel/PowerPoint)
• Excellent verbal and written communication skills in English; additional languages are a plus, especially German.
• Communication skills: ability to actively listen and address external and internal customer needs, articulate competently and objectively, adept in customer interaction.

Leading Global Pharma CDMO
Contract Developer & Manufacturer
Aenova - Your Partner for Third-Party Manufacturing & Development Services
Aenova is a global leader in contract development and third-party manufacturing (CDMO) services for the pharmaceutical and healthcare industries.
With a robust network of advanced manufacturing sites across Europe and the U.S., we offer end-to-end solutions in third-party manufacturing, contract production, pharmaceutical packaging, and drug product development for clients worldwide.
We offer an extensive portfolio of pharmaceutical manufacturing and development and technology services spanning the entire product lifecycle - from early-stage formulation and process development to large-scale commercial manufacturing.
Using state-of-the-art facilities and cutting-edge technologies, we provide tailored solutions for pharmaceutical, consumer health, and veterinary markets worldwide.
About Aenova Group
Since its formation through key strategic mergers and acquisitions, Aenova has evolved into one of the world’s most trusted CDMO partners.
Founded in 2008, Aenova Group was created through the merger of pharmaceutical companies Dragenopharm and Swiss Caps, forming the nucleus of the group. In 2012, the Temmler Group was acquired, and at the beginning of 2014 Haupt Pharma was acquired.
Since then, Aenova has grown to become one of the world's premier pharmaceutical CDMO companies. Our 4,000+ skilled employees, innovative technologies, and unwavering commitment to quality make us the partner of choice for pharmaceutical companies seeking reliable third party manufacturing and contract services.
The majority shareholder of Aenova is Kühne Holding AG.
Competence Center and one-stop shop for Soft gelatin capsules and VegaGels®
The Aenova site in Cornu, Romania, produces and packages softgel capsules, vegan soft capsules and mid of 2024 chewable gels (gummy).
Aenova is one of the world's largest manufacturer of softgel capsules and is innovative in the development of vegan soft capsules, the so-called VegaGels®.
The new generation of Aenova VegaGels® are plant-based and a pioneering further development of their current technology. The new VegaGels® are heat and temperature resistant and very stable. This significantly reduces stickiness and cross-linking reactions during prolonged storage. The new VegaGels® are characterized by their flexible and soft texture and availability in many different variations in sizes, shapes and colors.
Vegetable-based soft capsule technologies are also suitable for special religious food requirements, such as kosher or halal. VegaGels® are free from genetically modified organisms, animal materials, gluten and preservatives.