Job Title: Customer Stories Video Director
Location-Type: Hybrid (SF HQ with flexibility for Remote PST; onsite for shoots)
Start Date Is: ASAP
Duration: 6 months (contract, potential to extend/convert)
Compensation: Up to $160/hr W2
Benefits: Eligible for Health, Dental, Vision, 401K
Not eligible for Visa sponsorship

Job Description:
Lead the creative vision and execution of customer story video content, producing compelling, narrative-driven films that highlight real-world use cases.

Day-to-Day Responsibilities:

• Direct customer story videos from concept through final delivery
• Develop creative briefs, treatments, and narrative frameworks
• Conduct and direct on-camera interviews with customers
• Lead on-location video shoots and manage production crews
• Creative direct external agencies and production partners
• Collaborate with marketing and internal stakeholders to identify stories
• Guide post-production including editing, color, and sound
• Ensure brand consistency across all video content
• Manage multiple projects across formats (long-form, social, events)

Requirements:

Must-Haves:

• 6+ years of video directing or production experience
• Strong portfolio in documentary, testimonial, or customer storytelling
• Experience leading full production lifecycle (pre to post)
• Skilled interviewer with ability to draw out authentic stories
• Experience directing on-location shoots in dynamic environments
• Background working with B2B tech, SaaS, AI, or editorial content
• Experience collaborating with marketing and cross-functional teams
• Strong communication and stakeholder management skills
• Experience managing external vendors and production partners
• Familiarity or interest in AI tools and storytelling in tech contexts

Nice-to-Haves:

• Documentary or branded editorial filmmaking background
• Experience with customer story content at a tech company or agency
• Cinematography or director of photography experience
• Editing experience or strong post-production collaboration skills
• Experience with global or travel-heavy productions
• Knowledge of multi-format content delivery (web, social, events)

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