Customer Support with German- Relocation to Lisbon
Adaugat: 3 săptămâni în urmă
GENPACT ROMANIA SRL
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Responsibilities
· Responsible for providing support for customers by investigating, troubleshooting and resolving customer issues.
· Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
· Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
· Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible ensure all defects are logged appropriately.
· Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
· Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.
Sfaturi de siguranta
- Nu trimiteti niciodata BANI in avans sau acte de identitate pentru aplicarea la un loc de munca. Nu trimiteti bani in avans pentru promisiuni de angajare sau alte oferte similare.
- Daca aveti impresia ca acest anunt nu este real, va rugam sa il raportati apasand butonul "Raporteaza Job"
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