About the role: This engagement focuses on converting the BugTrack issuemanagement Excel extract into a comprehensive, interactive Power BI dashboard for leadership visibility and operational decisionmaking. The consultant will collaborate with the business, HIT, IT, and operational teams to define reporting requirements and translate them into a scalable data model and intuitive visualizations. Metrics will include (but are not limited to) total tickets opened/closed, aging of open tickets, ticket type and category distribution, priority trends, facilitylevel insights, EPMOrelated tickets, and a dedicated AVATAR ticket dashboard (opened, closed, maintenance). The consultant will build automated refresh processes, apply dataquality checks, and deliver a polished dashboard ready for leadership review. The resource may also be engaged in other Power BI work as it arises if time in needed.
Job Duties & Responsibilities
Conduct requirements workshops with the business, HIT, IT, and operational stakeholders
Review and validate the BugTrack Excel extract structure
Build a Power BI data model optimized for large datasets
Develop visualizations for ticket volume, aging, type, category, priority, facility, and AVATAR metrics
Create filters, drilldowns, and rolebased views
Establish refresh logic and dataquality validation steps
Iterate with stakeholders to refine usability and accuracy
Mentor and train DBHDS identified SMEs for long-term maintenance
Create and develop documentation supporting the dashboards
Deliverables
Requirements document and dashboard mockups
Power BI data model and transformation scripts
Fully developed BugTrack dashboard with leadershipready visuals
Documentation for refresh processes and data definitions
Knowledgetransfer session with internal staff
Milestones
Week 1-3: Requirements gathering & data review
Week 4-8: Data modeling & initial dashboard build
Week 9-10: Stakeholder review & refinement
Week 11-12: Final dashboard delivery & documentation
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