TalentPop is a fast-growing company that provides exceptional customer support for leading global brands. We're expanding our team and looking for new team members who will work directly with TalentPop, offering stable pay, long-term career growth, and genuine team support.
Position: German-English Customer Support Specialist
Join Our Team as a German-English Customer Support Specialist (100% Remote | Work From Home)
Are you fluent in both German and English and passionate about helping people? We're looking for a Customer Support Specialist to join our growing Customer Service team—all from the comfort of your home, with no commute and no office required.
Top Benefits: 100% Remote | Work From Home | German & English | Apply in Just a Few Minutes
A quick note before you apply: When you reach the language section of the application form, please select all the languages you are genuinely fluent in. This helps us match you with the right opportunity faster and prevents delays during the hiring process.
Why You'll Love This Role
You'll be the friendly voice our customers rely on—solving problems, answering questions, and making every interaction a positive experience. If you enjoy helping people and can confidently communicate in both German and English, we'd love to hear from you.
What You'll Do

• Support Customers — Assist customers via inbound phone calls, live chat, and email.
• Solve Problems — Identify issues quickly and provide effective solutions.
• Build Relationships — Deliver personalized, friendly customer experiences.
• Collaborate — Work closely with a supportive and collaborative global team.
• Grow Together — Share feedback and contribute to continuous improvement.
  

What We're Looking For

• Fluent German and English communication skills (written and spoken)
• At least 1 year of customer support experience (remote experience is a plus)
• Bilingual customer service experience is highly preferred
• Experience with platforms like Gorgias, Zendesk, or Shopify is a plus, but not required
• Calm, empathetic, and solution-oriented, even in a fast-paced environment
  

Technical Requirements

• Desktop or laptop with an Intel i5 processor (or equivalent) or better
• Reliable internet connection with at least 25 Mbps download and upload speed
  

What You'll Receive

• Competitive salary with annual performance-based increases
• Paid Time Off (PTO)
• Monthly healthcare allowance
• Performance-based bonuses
• 100% Permanent Work From Home setup
  

Ready to take the next step? We'd love to hear from you. Apply today and become part of the TalentPop team!
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