Responsibilities:

• responsible for providing customer support via email, telephone and onsite;
• assist customers in using a suite of software products (configuration, setup, etc.);
• identify issues, investigate root causes, and recommend solutions to reported problems;
• resolve complex customer-related software usage and installation issues;
• support event organisers with setting up machines onsite when needed;
• provide comprehensive and clear support in a timely manner to exceed client expectations and customer service levels;
• improve customer satisfaction by increasing responsiveness and anticipating customer needs;
• maintain up-to-date knowledge of company products and services;
• work according to the provided procedure;
• actively engage in continuous improvement by highlighting suggestions and opportunities to the line manager;
• demonstrate commitment to the company’s core values.

Benefits:

• competitive salary aligned with market standards;
• ongoing training and continuous support from experienced colleagues;
• a very close-knit, supportive, and friendly team environment;
• onsite work from the office to encourage social interaction and more effective, in-depth learning;
• salary increase after the first 6 months within the company;
• opportunity to travel worldwide and expand your horizons while developing high-level organisational and communication skills in a B2B environment.

Email: [email protected]
* By applying for this job, you agree to the transfer of your data to Job Partner SRL and to its processing in accordance with https://jobpartner.ro/politica-de-confidentialitate-2/.