Front Desk Receptionist

Ramada by Wyndham Pitești

Company Description

Ramada by Wyndham Pitești is a leading 4-star hotel in the city, proudly part of Wyndham Hotels & Resorts, the world’s largest hotel franchising company, with thousands of properties across more than 90 countries.

Ideally located in the city center, the hotel features 135 modern guest rooms, 10 fully equipped conference rooms for corporate and private events, two restaurants, a bar, and premium facilities designed to meet the needs of both business and leisure travelers.

We are committed to delivering international quality standards and exceptional guest experiences. Our success is built on a professional, dynamic, and dedicated team. We value continuous development and offer real career growth opportunities within a stable and motivating work environment.

At Ramada by Wyndham Pitești, we believe the guest experience begins with our people and the Front Office is the heart of the hotel. If you are passionate about hospitality and eager to grow in an international brand environment, we would be delighted to welcome you to our team.

Role Description

This is a full-time, on-site position for a Front Desk Receptionist located in Pitești.

The Front Desk Receptionist will be responsible for welcoming and assisting guests, handling check-in and check-out procedures, answering phone calls, managing reservations, and ensuring the front desk area is organized and professional at all times.

The role also includes handling administrative tasks, responding to guest inquiries, processing payments, and delivering exceptional customer service in line with brand standards.

Qualifications

• Strong customer service and communication skills, with the ability to assist guests professionally and handle inquiries efficiently
• Excellent phone etiquette and experience managing calls and reservations in a courteous manner
• Basic administrative and clerical skills, including document organization and data entry
• Ability to maintain a friendly, professional attitude while multitasking in a fast-paced environment
• Previous experience in hospitality or a customer-facing role is considered an advantage
• Proficiency in using office management systems and standard computer applications
• Professional level of Romanian language (written and spoken)
• Good command of English (written and spoken); additional languages are an advantage
• High school diploma / Romanian Baccalaureate Diploma required

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