Role Details
Type of Support: Email and chat
Contract Duration: Temporary contract of 5 months
Training Schedule: Monday to Friday; 10:00 am - 7:00 pm CET
Work Schedule: Pending confirmation. Hours will range between 8:00 AM and 10:00 PM, with coverage needed on weekends
Work Type and Location: Remote in Romania
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.
Join us at Crescendo, and let’s build the future of customer experience together.
The Role
We're looking for talented folks to join our Customer Support in German and English teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries, including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a Crescendo employee, you’ll have the support you need to develop and grow your career.
What You’ll Do:

• Providing an amazing customer experience across all channels including email, and live chat in English and German
• Able to handle different levels of customer inquiries ranging from order and product inquiries to basic technical troubleshooting
• Meeting customer service KPIs defined by the Customer Happiness Manager (i.e. response time, etc.)
• Consistently achieving individual and departmental goals
• Showing a strong comprehension of all policies and procedures
• Resourceful by working cross-functionally to solve complex customer inquiries
• Closing the feedback loop by sharing valuable customer insight across all departments
• Escalating common trends from calls and emails to ensure swift action is taken
• Collaborating and being proactive in sharing feedback about necessary changes and updates that will help improve the customer experience
• Showing strong comprehension of software and systems used, and ability to navigate across multiple platforms when assisting customers
• Handling other ad hoc requests as communicated by the Customer Happiness Manager

What You’ll Get In Return:

• Remote working arrangements
• Competitive base salary
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

What We Expect From You:

• 1+ years of experience in a customer service role
• Excellent English and German skills; written and verbal skills are a must
• Experience working within the consumer goods, toys, or electronics industries is a plus
• Experience with Zendesk (or related) is a plus
• Organized and capable of managing time with colleagues in different time zones
• An extremely friendly person who loves interacting with people, who is always calm, cool, and collected
• Critical thinker who will use all resources to arrive at the best solution for the customer and brand
• Proactive and collaborative
• Active listener who is a determined problem solver
• Ability to learn and adapt quickly to new systems and software

Crescendo is an AI-powered solutions company that transforms how businesses engage with their customers. Following our acquisition of PartnerHero, we combine proven operational excellence with cutting-edge technology to ensure every customer interaction is seamless, personalized, and impactful.

Our people are at the heart of what we’re building. At Crescendo, you’ll join a team of driven builders addressing complex challenges where AI, software, and customer experience come together. We foster a flexible and inclusive culture with opportunities for mentorship, growth, and meaningful impact, while pushing the boundaries of what’s possible with AI-powered customer engagement.