About The Role
At Uber, we are committed to building a platform that is safe, fair, and trusted by millions of users globally. Within Community Operations (CommOps) , the Platform Integrity team plays a critical role in upholding these standards.
We are looking for a Global Consumer Actioning Lead to drive step-change improvements in the quality, consistency, and fairness of consumer actioning support . This role will focus on uncovering deep consumer insights, identifying systemic gaps in actioning support handling, and partnering cross-functionally to design scalable, data-driven solutions.
You will operate at the intersection of policy, operations, product, and data , ensuring that how we support action taken on consumer accounts is accurate, equitable, and aligned with Uber's commitment to fairness and user trust.
What You'll Do
Drive Consumer Insight & Problem Identification

• Analyze consumer-specific data, signals, and feedback to identify trends, pain points, and risks in actioning decisions
• Surface root causes of quality and fairness issues, with a focus on high-impact global problems
  

Improve Actioning Quality & Consistency

• Define and standardize frameworks to improve decision accuracy and support handling consistency across regions
• Partner with operations teams to embed best practices into global workflows
  

Advance Fairness & Platform Integrity

• Develop and monitor metrics to assess fairness, bias, and user impact in actioning
• Collaborate with Policy and Platform Integrity partners to ensure decisions align with Uber's global standards
  

Lead Cross-functional Initiatives

• Work closely with Product, Policy, Data Science, and Engineering to influence tooling, automation, and roadmap priorities
• Translate insights into scalable solutions, including product or process changes
  

Program Leadership & Execution

• Own and drive global program focused on improving consumer outcomes
• Prioritize effectively in a fast-paced, ambiguous environment
  

Communicate Impact

• Deliver clear, data-driven narratives to senior leadership
• Build reporting mechanisms and dashboards to track improvements in quality and fairness
  

Basic Qualifications

• 5+ years of experience in operations, analytics, trust & safety, policy, or related fields
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Experience driving process improvements at scale in a global environment
• Proven ability to manage cross-functional stakeholders and influence without authority
• Excellent written and verbal communication skills
  

Preferred Qualifications

• Experience in Trust & Safety, risk operations, or platform integrity domains
• Background in consumer-facing platforms, marketplaces, or tech companies
• Familiarity with fairness, bias mitigation, or responsible AI principles
• Experience working with data tools (e.g., SQL, dashboards, experimentation frameworks)
• Experience influencing product or policy decisions through insights
• A strong consumer-first mindset with a passion for fairness and trust
• Ability to connect the dots across data, policy, and operations
• Comfort navigating ambiguity and solving complex, systemic problems
• A balance of strategic thinking and hands-on execution
• High ownership and a bias toward action
  

Why This Role Matters
This role is central to ensuring that how Uber takes action on consumer accounts is fair, consistent, and scalable globally . Your work will directly impact user trust, platform integrity, and the overall consumer experience at Uber.
For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year. For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year. For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
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