• Pitești
  

DEHN is growing.
We are a leading, international family-owned company based in Neumarkt, Germany. We offer solutions and services in the fields of lightning protection, surge protection and safety equipment. Our comprehensive portfolio addresses the megatrends of our time, including electric mobility renewables, and the protection of critical infrastructure.
With over 2,500 employees worldwide, DEHN generated revenue of around 465 million euros in the 2024/2025 fiscal year. This constant growth, alongside more than 115 years of experience, is based on the highest quality standards and a consistent orientation towards customers and markets worldwide.
Our operations are going international. As part of our corporate strategy GROW(ING) TOGETHER 2030, and in addition to our production sites in Germany, we are planning to establish another site in Romania (located in Pitești, with an expected workforce of around 150 people).
To ensure optimal global support for our digital products, we are building a strong and scalable international support network. As a Global Digital Support Coordinator (m/f/d), you will play a central role: You will coordinate global digital support activities, ensure transparency across processes, and contribute to an outstanding customer experience.
Your Role And Key Responsibilities

• Coordinate global digital 1st‑level support and monitor SLAs/KPIs
• Build and maintain support knowledge and documentation (e.g., Confluence, FAQs, How‑tos)
• Serve as an interface between Product Owners, IT, and customer feedback
• Analyze basic error messages, prepare escalation processes, and support root‑cause identification
• Assist with user access, licenses, and permission management
  

Your Qualifications And Competencies

• Completed technical or IT‑related education, degree, or equivalent professional experience
• Experience in digital support and in coordinating external service providers
• Confident handling of Confluence, Jira, and ideally Microsoft Dynamics 365
• Basic understanding of web and software architectures
• Very good command of German and English
• Structured, solution‑oriented working style combined with a strong service mindset
• Very good skills in English, German is an advantage
  

Our offer.

• A dynamic, modern and international work environment that makes it a great place to work.
• A highly motivated team continuously exploring new technologies and innovations to enhance our services and satisfy our internal customers.
• Close collaboration with the DEHNgroup headquarters in Germany.
• A culture of open communication and collaboration, where everyone is encouraged to contribute their ideas to the company`s success.
• A modern work environment with flexible working hours and remote work options to support a healthy work-life balance.
• Varied and engaging responsibilities within a strong and supportive team.
• Comprehensive onboarding and rapid integration into your new role.
• A corporate culture driven by passion and guided by strong values - Adding value with passion!
  

Are you looking for new challenges?
We look forward to receiving your application.

• Bettina Karg
• Senior HR Business Partner
• +49 9181 906 1440

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