InfosysJob Location: Sibiu - Hybrid 3/2Requirements:Managing assigned HR-related tickets daily and ensuring timely resolutionRecording all inquiries accurately in the ticketing systemTaking ownership of client‑reported issuesPerforming follow‑up actions in case of escalationsParticipating in client discussions regarding HR processesHandling incoming calls on the service lineAchieving team goals and meeting defined SLAsResponsibilities:About 2-3 years of experience in HR areaProficiency in German at B2/C1 level and English at B2 level (spoken and written) - essential for client communication purposesGood working knowledge of Swiss labour lawGood working knowledge of Swiss TaxGood working knowledge of MS Excel and MS WordAvailability to work in shifts between 8:00-16:00 and 9:00-17:00Secondary or higher educationAttention to detail and understanding of GDPR requirements Strong communication skills, including experience interacting with client’s ability to manage assigned tasks within defined timelinesWe offer to the candidates:Long-term and stable cooperation; Benefit platform;Organized training sessions during the first weeks and further upskilling courses (online, with our experts);22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;Modern, cozy and central location in Bucharest;Teamwork in a multicultural environment;Medical subscription and life assurance. Show more Show less