•Performs quality checks on key/critical transactions processed by the team, as defined in the SLA •Provides support in resolving complex issues related to the use of HR technology systems; acts as an escalation point for situations beyond the team’s capabilities and/or for ticket redistribution to COE teams •Provides support and documentation for compensation and benefits administration processes, leave management, payroll, promotions/demotions/transfers, and ad hoc salary changes •Ensures timely and accurate processing of transactions (individually or via mass uploads), including but not limited to employee lifecycle transactions •Collaborates with local HR team members to support complex transaction processing activities in accordance with company standards and processes. Assists team members with issues, concerns, or questions related to employee data, job positions and roles, compensation, and payments administration •Manages, monitors, and closes cases in alignment with Service Level Agreements (SLAs), and escalates complex cases when needed •Audits and identifies areas for improving data integrity •Participates in all meetings where their function is required (daily meetings, as applicable, weekly/monthly meetings, etc.) •Assists in creating or updating internal training tools and process manuals for team members to maximize the efficient use of SAP SuccessFactors •Uses functional and technical knowledge to provide end users with general guidance and informal training, as needed •Maintains a high level of familiarity with all HR technology systems, using them as required, evaluating their effectiveness, and making improvement recommendations •Participates in and/or leads process transitions and/or defines, documents, and implements new processes that become part of the HRS service portfolio •Ensures compliance with DRiV data administration rules, security standards, GDPR, and HR policies and procedures •Actively represents the team when interacting with the client, other departments, and senior management •Remains informed of all client communications and changes within the organization and keeps the team up to date
We want to make you feel welcomed, challenged and inspired and so we’ve made sure to carefully put together a blend of benefits meant to boost your health and well-being, to ensure your personal and professional growth and also your integration in a pleasant day-to-day working environment.