How you’ll make an impact:

• Solves situations related to policies and holders clients third party providers collaborators queries with the help of specific HR procedures;
• Ensures the accuracy of the documents processed according to the norms objectives set by the direct manager;
• Update processes and procedures reflecting the acknowledged changes;
• Develops good client relationships and raises in time the risks related to client management satisfaction;
• Subject to regular local supervision of progress against results;
• Proactively performing preventive quality controls and taking corrective actions when errors occur;

The role also involves voice support, including handling inbound or outbound calls with employees or stakeholders.
HR Service Delivery is a process under Talent & HR and consists in managing, providing support or interacting with following sub-processes:

• Benefits;
• Health & Pension Provider Management;
• Case Management;
• Workforce & Data Administration;
• Base & Incentive Pay Administration;
• Compensation & Payroll;
• Recognition and Rewards;
• Salary Survey Management;
• Contact Center Support;
• HR Portal; Global Mobility;
• Process Pre-Payroll;
• Process Time Management;
• Agent Training/ Learning and Communications;
• Quality Assurance; Reporting;
• Technical Support and Administration;
• Workforce Management;
• Document Production;
• Employee & Job Data Change;
• Exit Management;
• Organization & Position Management;
• Onboarding Management.

Employee Benefits – Be well, work well, live well
Be at your physical best & take advantage of additional financial support

• Flexible medical & dental subscription plan with Regina Maria;
• Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
• Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
• Discount on Accenture shares through Employee Shares Purchase Plan;
• Referral bonus, depending on the career level of the job opening;
• Life insurance for you and your loved ones.

Follow your purpose

• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
• Additional private pension plan, starting the second month of employment;
• Flexible working hours depending on project specifics;
• Access to a wide range of training and development opportunities;
• Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, ex-pats).

Care for you and your loved ones

• Psychological and psychotherapy counseling support;
• Premium access to well-being apps (Calm and Wysa);
• Paid maternity or paternity leave;
• Children's educational reimbursement;
• Support for adoption & psychological, financial, and legal sessions for everyone in your household.

At the heart of change, there is a great human. Bring your ideas, ingenuity, and passion, and be part of our team!