Career level

• Experience: min. 2 years

Job type:

• Full-time

Net Salary:

• TBD

What should you bring to our team?

Abilities (soft skills)

Responsibility:

• Keeps commitments and honors agreed deadlines.
• Proactively communicates challenges and asks for support when needed.
• Does not look for excuses for weak results; instead proposes concrete action plans for improvement.
• Openly identifies errors and suggests clear corrective solutions.

Curiosity:

• Asks clarifying and exploratory questions without criticizing proposed ideas in the early stages of discussion.
• Shares new knowledge with colleagues and encourages active exchange of information and ideas.
• Seeks to understand the reasoning behind colleagues’ suggestions, even when different from their own opinions.
• Asks open and relevant questions to facilitate solution-finding.

Self-leadership:

• Acknowledges mistakes without seeking external blame.
• Demonstrates discipline and perseverance in achieving objectives.
• Organizes and prioritizes tasks to meet deadlines.
• Recognizes and effectively manages personal emotions and reactions in critical or stressful situations.

Clear Communication:

• Ensures the message is correctly understood by asking for feedback or confirmation from the interlocutor.
• Listens without interrupting and paraphrases or clarifies messages when needed.
• Expresses ideas clearly, structurally, and without ambiguity, adapting the message to the listener’s level of understanding.
• Manages communication effectively in difficult situations, maintaining clarity and avoiding conflict escalation.

Collaboration:

• Encourages an atmosphere of mutual support and openness in which all team members feel included.
• Listens attentively and respects colleagues’ perspectives, even when they differ from their own.
• Shares relevant and up-to-date information with colleagues, preventing workflow disruptions.
• Addresses disagreements constructively, maintaining respect and focusing on solutions rather than blame.

Problem Solving and Decision Making:

• Seeks colleagues’ input and discusses potential impact with the team before making decisions that affect their work.
• Asks clarifying questions before starting to work on a problem to ensure proper understanding of the situation.
• Proposes practical solutions adapted to the available resources and the specific context (technical, operational, administrative).

Emotional Maturity:

• Avoids conflict escalation and maintains communication at a constructive, solution-oriented level.
• Recognizes others’ emotions and responds with empathy, respect, and genuine openness.
• Identifies personal emotional reactions and manages them consciously in difficult or tense contexts.
• Stays calm and functional in stressful situations, maintaining focus and decision-making capacity.

Experience:

• Minimum 2 years of experience in IT support: helpdesk, field support, or systems administration.
• Hands-on experience in diagnosing and troubleshooting hardware equipment: computers, printers, network equipment.
• Experience installing and configuring Windows operating systems and related applications.
• Experience working with ticketing systems and documenting technical interventions.
• Basic knowledge of network administration: switches, structured cabling, and UPS systems.
• Category B driving license — required for travel to stations.

Would be a plus:

• Previous experience in IT support for petrol stations or retail environments with POS/BOS equipment.
• Experience working with fiscal equipment: fiscal printers, AMEF modules, ANAF connection.
• Basic knowledge of forecourt components: controllers, pumps, OPTs.

What you’ll do:

The mission of the IT Field Support Specialist role is to ensure the operational continuity of clients' IT systems by providing prompt, high-quality technical support via phone, remote access, and on-site interventions. The role covers the diagnosis, troubleshooting, installation, and maintenance of hardware and software, the management of spare parts inventory, and the complete documentation of all support activities and interventions.

• Provides remote, phone-based, and onsite technical support for IT incidents occurring in the client’s stations or for other Bento clients, in line with established procedures and support levels.
• Receives, manages, and documents requests submitted through the ticketing system, e-mail, phone, or dispatch application, collaborating with L1/L2/L3 support teams and the client’s contractual partners.
• Travels to the client’s stations to diagnose, resolve, and validate technical issues that cannot be solved remotely.
• Installs, configures, troubleshoots, and maintains hardware and software equipment in stations, including PCs, servers, fiscal printers, UPS systems, payment terminals, Windows/Android devices, and peripherals.
• Provides support for station-specific systems and equipment: POS/BOS, OPTs, ECR, GMA, Barista Corner, ESL, SCO, SST, MDE, displays, dealer tablets, Office PCs, Video Analytics PCs, and forecourt components.
• Performs interventions on station network infrastructure: switches, patch panels, UPS systems, structured cabling, racks, connections to pumps, price poles, and car wash systems, including maintenance, extension, replacement, and decommissioning activities.
• Supports software solution implementations and the installation or commissioning of POS/BOS systems in new stations, conversions, or upgrade projects.
• Performs fiscalization/defiscalization activities and provides support for fiscal equipment, including fiscal printers, AMEF modules, and ANAF connectivity, in line with applicable procedures.
• Uses the mobile dispatch application for GPS check-in/check-out, equipment scanning, digital intervention reports, HSSE checklists, and electronic signatures.
• Complies with the client’s HSSE policies and operational requirements during onsite interventions.
• Completes technical documentation and intervention reports accurately and on time, ensuring traceability of the activities performed and the equipment used.

What you'll get in return(besides $) 😊:

Work environment & benefits

• Medical subscription to Regina Maria network of clinics, free of charge. You can choose to pay for your family and relatives or friends under the same subscription.
• Free access to Hilio, a health and well-being services platform with more than 800 doctors and specialists licensed and verified in psychotherapy, telemedicine, parenting, nutrition, coaching and financial well-being, is available for you 24/7. You can talk with one of the specialists, benefiting from free monthly sessions paid for by Bento.
• Annual teambuilding outside Bucharest, Christmas party.

Team

• You will have the chance to be surrounded by young and experienced colleagues and to work in a friendly environment where we consider that each mistake is a lesson learned and a step forward in your career.
• We are funny – there are no bad jokes, but we value respect. We like to party and spend time together.
• We are responsible and accountable for Bento’s success,this is why you will see us very often doing things that are not in our job description.
• We are human beings.We care first about the human being rather than the role one is responsible for. We are making efforts to connect with one another in a human way.

Learning & Development

• At Bento you own your professional and personal development.
• We will offer you all the necessary training, courses, and certifications together with our expertise suitable for your career growth, so that you can learn new things and keep up with technology.
• You will have access to Pluralsight so that you can improve your tech skills.
• Possibility of enrolling in a Learning & Development program created based on the individual needs of every employee in terms of personal and professional growth.

Culture & Context

• Bento is an entrepreneurial company,listed on the Bucharest Stock Exchange.
• With around 105 team members and over 20 years of IT expertise, we generated €17 million in total revenue in 2024;
• We acknowledge our colleagues’ side projects, passions and values;
• We offer freedom and ask for responsibility and accountability.
• We create as few procedures as we can to provide space for creativity.
• You take part in managing and creating work context through feedback and communication.

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