IT Helpdesk Support-Multilingual (English+ FR/IT/DE/ES) IASI
Adaugat: 1 lună în urmă
Optima Solutions Services S.A.
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Iasi / Hybrid
🕒 Full-Time | Experience: 2–3 years
We are looking for a passionate and customer-oriented IT Help Desk Specialist
In this role, you’ll provide technical assistance to end-users across Europe, ensuring smooth operation and prompt issue resolution.
🔧 Your Responsibilities
Provide 1st line IT support (via phone/email/ticketing) to users
Troubleshoot hardware, software, network, and application issues
Escalate complex incidents to Level 2/3 when needed
Maintain accurate documentation of cases and solutions
Guide users through step-by-step solutions with patience and clarity
Collaborate with external partners
✅ Requirements
2–3 years experience in IT Help Desk / Technical Support
Solid understanding of Windows OS, Microsoft 365, VPN, remote tools
Excellent communication skills in English and one of the following languages:
French 🇫🇷
Italian 🇮🇹
German 🇩🇪
Spanish 🇪🇸
Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Jira)
Customer-first attitude & ability to stay calm under pressure
Adaptability, resilience, and solution-focused mindset
Sfaturi de siguranta
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