Job Summary
The On-site Support is considered a computer support expert responsible for hardware, software (location specific) and peripherals. On-site Support is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues.
Essential Responsibilities and Duties:

• Provides second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Logs relevant incident/service request details per help desk procedures
• Communicates with customer regarding incident progress
• Ensures tickets are updated at all times until issues are resolved
• Escalates unresolved incidents/service requests within agreed timescales
• Liaises with customer, other SLB IT support groups and 3rd party providers when necessary
• Maintains Global Asset Management database with all the required updates related to the hardware he is responsible for
• Performs general preventative maintenance tasks on laptops, desktops, printers and any other authorized peripheral equipment
• Support local IT infrastructure for business development projects
• Presents and educates IT solutions, methods, and tools to customer in order to increase their efficiency
• Install, upgrade, support and troubleshoot for computer hardware and any other authorized peripheral equipment
• Participate actively in IT team and follow up closely on the objectives & KPI’s
• Complies with Quality Health Safety Environment (QHSE) and IT policies

Requirments:

• Technical knowledge with the operation of desktops/laptops, printers and mobile devices
• Windows 11, Office 365 & Teams skills
• Understanding TCP/IP addressing and subnetting basics
• Fluent in English
• Good analytical and problem solving skills
• Good interpersonal communication skills
• Customer interface skills
• Self-motivated, proactive, independent and responsive, requires little supervisory attention.
• Willingness to work flexible hours when needed

Attractive facts:

• We encourage our students to take all their exams and we are flexible with their working hours during the exams period
• We encourage our colleagues to apply their knowledge gained in the Universities and we assist our all our new colleagues to learn on the job
• We offer the possibility to become a permanent employee
• We offer a multicultural environment where you could make international friends.

SLB is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.