Linux Systems Administrator, Technical Support (Level 2–3)
Adaugat: 1 săptămână în urmă
Strategic Systems Consulting, Inc.
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Primary Responsibilities
- Provide technical support and problem resolution for customer hosting services
- Troubleshoot server-side websites and applications and deliver clear technical solutions
- Diagnose issues, identify root causes, and implement reliable fixes
- Communicate effectively with customers and internal teams via tickets, phone, chat, and email
Role Progression
The role will initially consist of Tier 1 through Tier 3 technical support for approximately 1 to 2 months (tickets, phone, chat). After that, you will transition into a more focused role supporting enterprise customers on more complex issues.
Work Model
- Full-time, remote (home office) position
- Occasional travel may be required
- We operate 24x7x365, so schedule flexibility is required
Schedule and Availability
- Primary shift: 5:00 AM to 1:30 PM Eastern/12:00 PM to 8:30 PM Romanian (8 hours plus a 30-minute lunch)
- From time to time, additional flexibility may be required
- Support is provided 24x7x365, so there is no holiday time off unless previously scheduled
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