• Describe the principal mission of the position
• Lead and manage customer service and supply chain schedulers team for all the site.
• Coordinate and manage the site SIOP (Sales, Inventory and Operations Plan) and MPS (Master production Scheduling) processes.
• Recognize and manage all demands for products from customers by driving Sales and Operation Plan and Master Production Schedules.
• Ensure SIOP/MPS are realistic and consistent with customers’ orders, site objectives and capacities.
• Manage the load of the site and propose resource allocations regarding customer demands.
• Manage inventory.
• Lead and manage customer service team and the procurement team for all the site:
• Define and follow up indicators and targets for the team.
• Support the implementation with the appropriate departments (APU, Logistics, Purchasing, VPS) tools and methods in order to improve the supply chain organization like Pull flow, Kanban, EDI, Milk run.
• Coordinate and manage the site SIOP and MPS processes:
• Lead the site monthly SIOP and weekly MPS meetings.
• Lead SIOP and MPS processes at site level and identify internal and external bottlenecks.
• Improve continuously the SIOP and MPS processes. Ensure the respect of procedures and maintain them at the best level.
• Ensure SIOP/MPS are realistic and consistent and manage the load of the site:
• Manage bottlenecks issues by coordinating actions with customers and critical resources (suppliers, production).
• Ensure the site's industrial objectives by optimizing resources and inventory level.
• Follow up realization of the MPS and propose corrective actions connected with component availability.
• Define with External flow analyst the inbound and outbound transportation plans.
• Manage all demands for products from customers and the load of the site:
• Coordinate customer logistics team to issue sales forecasts and analyze significant variations in customer needs, propose adapted actions and negotiate the variations with customers if necessary.
• Update and analyze customer service rate for all customers.
• Manage cooperation and logistics issues with logistics external platforms.
• Ensure data are put into SAP in order to set up customers’ needs in the SIOP and in the MPS.
• Follow up delivery performance, daily shipments and production priorities in coordination with APU and take corrective actions needed.
• Manage with customers the availability of returnable containers.
• Measure the daily service rate for each Customer (using the Customers’ calculation and also the internal CSR calculation) and daily SSR for each supplier. Propose action plans to improve the service level
• Manage inventory:
• Manage and co-ordinate the procurement team to reach the MPS service rate and inventory level required.
• Lead actions connected with stock reductions and follow up inventory target realization.
• Lead Logistics/Purchasing meetings and follow up related action plans.
• Propose logistics protocol with suppliers in co-operation with External flow analyst and Purchasing.
• Coordinate inventory management for components through inventory targets.

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