Job Objective

• Complaint Management related data analysis;
• Identification of AI opportunities (low-code, no-code) to increase efficiency and quality of the execution of the Complaint Management process;
• Case Coordination of Customer complaints;
• Regular exchange with headquarters;
• Monitoring, follow-up of Complaint Process Performance of B.Braun country organizations and Investigation Sites.
  

Tasks And Responsibilities

• Analysis of process performance data;
• Follow up with process participants to ensure high level of process performance;
• Identification of low-code / no-code AI opportunities to improve process performance;
• Development and implementation of low-code / no-code AI opportunities to improve process performance;
• Case Coordination of customer complaints according to process;
• IMDRF coding of customer complaints according to process;
• Support Vigilance and PMS with data analysis and development and implementation of AI opportunities.
• Assure lessons-learned procedures;
• Safeguarding/Adherence of Compliance Regulation “Code of Conduct“.
  

Professional Competencies / Ideal Candidate

• Experience in data analysis, process improvement, or quality management, ideally within a regulated industry (medical devices, pharma, healthcare, or similar). Previous internship, project, or 1 year of relevant work experience is an advantage;
• Bachelor’s degree in a scientific, technical, or medical field (e.g., Biomedical Engineering, Life Sciences, IT, Quality Management, or similar);
• Advanced proficiency in Microsoft Excel (pivot tables, formulas, data visualization);
• Experience working with databases (SQL, Access, or similar) and/or low-code/no-code platforms (e.g., Power Apps, Power Automate, UiPath);
• Demonstrated interest or experience in identifying and implementing automation or AI-driven process improvements (even at a basic level);
• Practical experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate);
• Exposure to scripting or automation tools (Python, RPA, etc.) is a plus but not mandatory.
• Customer-focused, results-driven, and proactive learner with strong communication, collaboration, and adaptability.
• Works independently and inclusively, with a structured and goal-oriented mindset.
• English - advanced level (written and spoken)
• German - intermediate level (is an advantage)
• Willing to travel internationally.
  

Benefits

• Fixed-term contract for one (1) year;
• Annual performance bonus;
• Work from home most of the time (80%) – Office work takes place in Sânandrei, Timis County;
• Meal tickets;
• Health subscription (free or discounted medical services);
• 7 Card subscription;
• A premium for family events, according to the Collective Labor Agreement;
• Partial settlement costs for the purchase of eyeglasses;
• Free coffee and dynamic work atmosphere.
  

B. Braun Shared Services Romania | Adriana Nai |
Show more
Show less