This role focuses on customer service and support in the medical field, providing specific information on healthcare products and services. 
Responsibilities:

• Managing all customer inquiries to a successful resolution;
• Providing product and disease state information covering both on and off label information within the guidelines of Standard Responses; 
• Providing world-class customer service and immediate resolution to inquiries at the point of customer contact; 
• Effectively and consistently communicating messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service; 
• Evaluating and escalating calls appropriately;
• Responding to non-phone customer inquiries (e.g., e-mail, fax);
• Complying with all industry regulations including adverse event and product quality processes; 
• Managing all assigned project work in a timely manner; 
• Maintaining up-to-date knowledge of product, medical, disease and industry information; 
• Obtaining pertinent customer information and record customer interactions in appropriate systems; 
• Communicating customer calls, issues, trends, programs, and solutions; 
• Interacting with team members to manage a broad number of products, medical and business issues and share best practices.  

What we offer:

• Attractive salary;
• Temporary contract (maternity leave replacement);
• Remote work model;
• Full-time Monday to Friday (without night shifts);
• Good opportunities to develop a professional career;
• Access to comprehensive learning, training, and development via our extensive Global learning platform.
• Opportunity to apply for external professional training and courses that can be co-financed by Conduent.
• Global Company, working in an international diverse and inclusive environment.

And our attractive extras for all our Associates:

• Private medical insurance coverage;
• Free access to the Bookster library;
• Meal tickets;
• Referral bonuses for new hires recommended by you.

Why Join Us?

• Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.
• Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.
• Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.
• Recognition as a Most Loved Workplace®: Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.
• Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.
• Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.