As Merchant Support Associate, you’ll play a vital role in supporting our merchant partners throughout their journey with Wolt. You will be the bridge between our operations team and our partners, ensuring smooth collaboration, top-quality service, and continuous development opportunities. This role is an exciting mix of partner support, process management, and business growth.
Day-to-day in this role you’ll:

• Providing clear and timely support by proactively responding to merchant partner inquiries;
• Educating partners with best practices and long-term solutions to reduce recurring issues;
• Reporting system issues or process gaps and contributing to their resolution;
• Building strong relationships with internal stakeholders to ensure smooth operations and support process and tool development;

What we offer:

• A fast-growing tech company with lots of career opportunities, both locally and internationally;
• Hybrid/work from home options (depending on location);
• Medical subscription – Regina Maria;
• Meal tickets;
• Monthly budget for sports activities;
• Employee Assistance Programme - therapy and wellbeing;
• Employee discount on all Wolt orders;

Our humble expectations:

• Fluent in local language and English is a must;
• Tech-savvy and quick to learn and adapt to new tools;
• Experience with Excel or Google Sheets is a strong advantage;
• Excellent communication skills, both written and verbal;
• Strong attention to detail;
• Structured and service-oriented mindset;
• Self-starter with a can-do attitude and motivation to improve processes continuously;

Wolt is a Helsinki-based technology company with a mission to bring joy, simplicity and earnings to the neighborhoods of the world. Wolt develops a local commerce platform that connects people looking to order food, groceries, and other goods with people interested in selling and delivering them. Wolt was founded in 2014 and joined forces with DoorDash (NASDAQ: DASH) in 2022. Together, we operate in more than 30 countries today, 28 of which are with the Wolt product and brand.

Together our aim is to build the best possible platform to serve merchants, consumers, and couriers in our existing and future markets. Our two companies share a strong vision for local commerce, and working side by side, we can accomplish more for all our stakeholders.