Who We Are
NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.
What You'll Be Doing

• Providing Level 2 technical support and operational management for enterprise client devices and modern workplace services.
• Supporting Windows desktops, laptops, mobile devices, and related endpoint services to ensure secure, reliable, and performant user experiences.
• Resolving complex incidents and service requests escalated from Level 1 within agreed SLA timelines, while maintaining accurate ticket updates and documentation.
• Troubleshooting operating system, application, user profile, performance, connectivity, and device compliance issues.
• Managing device configurations, policies, compliance settings, and remediation activities through endpoint management tools.
• Supporting Windows build, patching, feature update, provisioning, and device lifecycle management processes.
• Assisting with device onboarding, refresh, migration, and replacement activities across enterprise environments.
• Troubleshooting Microsoft 365 Apps for enterprise client issues, including deployment, configuration, performance, and user experience problems.
• Supporting mobile device management for iOS and Android devices, including enterprise-managed and bring-your-own-device scenarios.
• Monitoring device health, compliance status, endpoint security posture, and performance indicators, and remediating non-compliant devices.
• Supporting endpoint security controls, including device compliance policies, Conditional Access integration, BitLocker, and endpoint protection.
• Supporting identity integration for endpoints, including Entra ID / Azure Active Directory, hybrid join, and related access scenarios.
• Supporting application packaging and deployment activities for Win32, MSI, and MSIX applications.
• Using PowerShell and automation to support endpoint management, reporting, troubleshooting, and operational efficiency improvements.
• Troubleshooting networking and performance issues impacting endpoint devices and user productivity.
• Maintaining and improving technical documentation, knowledge base articles, support runbooks, and operational procedures.
• Collaborating with identity, security, network, Microsoft 365, and endpoint management teams to ensure effective coordination, escalation, and service continuity.
• Supporting change and release management activities in line with ITIL processes.
• Providing guidance and mentoring to Level 1 support engineers to improve first-line resolution capability and knowledge sharing.
• Identifying opportunities for automation, service improvement, and operational efficiency across endpoint support processes.
• Ensuring all activities comply with security, governance, compliance, and audit requirements.
  

What You'll Bring Along

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent professional experience.
• Minimum 3- 5 years of experience in end-user computing, desktop support, or EUC engineering roles in enterprise environments.
• Hands-on experience supporting Windows 10 and Windows 11 enterprise environments.
• Experience working in service desk, managed services, or enterprise support environments.
• Experience supporting mobile devices, including iOS and Android, in enterprise contexts.
• Strong understanding of modern endpoint and device management principles, tools, and operating models.
• Advanced knowledge of Microsoft Endpoint Manager / Intune configuration, policies, compliance, and device management.
• Experience with Windows Autopilot, provisioning, Windows builds, patching, feature updates, and device lifecycle management.
• Understanding of Windows 10 and Windows 11 enterprise architecture, optimization, and troubleshooting.
• Knowledge of macOS and mobile enterprise management is desirable.
• Experience supporting endpoint security controls, including device compliance policies, Conditional Access integration, BitLocker, and endpoint protection.
• Understanding of identity integration for endpoints, including Entra ID / Azure Active Directory and hybrid join.
• Experience with Microsoft 365 Apps for enterprise deployment, configuration, optimization, and troubleshooting.
• Knowledge of application packaging and deployment methods, including Win32, MSI, and MSIX.
• PowerShell scripting and automation knowledge for endpoint management, troubleshooting, reporting, and operational support.
• Experience troubleshooting networking, connectivity, profile, application, and performance issues impacting endpoint devices.
• Familiarity with incident, problem, change, and release management processes.
• Excellent troubleshooting and analytical skills, with a methodical and structured approach to problem resolution.
• Customer-focused mindset with strong communication skills and the ability to support both technical and non-technical users.
• Ability to manage multiple incidents, priorities, and SLA-driven activities effectively.
• Good documentation and knowledge-sharing practices, with the ability to maintain runbooks, KB articles, and technical procedures.
• Proactive attitude toward automation, service improvement, and operational efficiency.
• Ability to work independently and collaboratively within a team environment.
• Microsoft Certified: Modern Desktop Administrator Associate certification is desirable.
• Microsoft 365 Certified: Endpoint Administrator Associate certification is desirable.
• Microsoft 365 Fundamentals certification is desirable.
• CompTIA A+ certification is advantageous.
• ITIL Foundation certification is desirable.
• Excellent command of both spoken and written English and German.
  

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