Who We Are
NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.
What You'll Be Doing

• Managing and supporting Microsoft Teams environments, enabling effective communication and collaboration across the organization.
• Administering Teams policies, users, groups, meetings, messaging, calling, apps, and integrations in line with business and security requirements.
• Troubleshooting and resolving Teams-related incidents, service requests, and operational issues within agreed timelines.
• Supporting voice and video conferencing capabilities, including meeting configuration, user experience, and service performance.
• Supporting Teams telephony features, including calling policies, phone system configuration, and Session Border Controller coordination.
• Managing integrations between Microsoft Teams, SharePoint, OneDrive, and other Microsoft 365 services to support enterprise collaboration.
• Using PowerShell scripting to support Teams administration, automation, reporting, and troubleshooting activities.
• Optimizing Microsoft Teams usage and performance in virtual desktop and virtual workplace environments.
• Monitoring Teams service health, usage, policies, and configuration compliance to ensure secure and reliable service delivery.
• Creating and maintaining user guidance, operational documentation, runbooks, and knowledge base articles for Microsoft Teams services.
• Training users and supporting adoption activities to improve effective use of Microsoft Teams collaboration and communication features.
• Collaborating with technical and non-technical stakeholders to clarify requirements, resolve issues, and improve collaboration services.
• Ensuring all activities comply with security, governance, compliance, and audit requirements.
  

What You'll Bring Along

• Degree in Information Technology, Computing, or a related field, or equivalent professional experience.
• Minimum 3- 5 years of experience supporting Microsoft Teams environments in enterprise organizations.
• Strong knowledge of Microsoft Teams administration, including policies, users, meetings, messaging, calling, apps, and integrations.
• Strong understanding of the Microsoft 365 ecosystem and how Teams integrates with SharePoint, OneDrive, Exchange, and Azure Active Directory.
• Experience supporting Teams voice and video conferencing features, including meeting policies, service performance, and user troubleshooting.
• Experience with Teams telephony and Session Border Controller coordination or management.
• Knowledge of PowerShell scripting for Teams administration, automation, reporting, and troubleshooting.
• Experience optimizing Microsoft Teams for virtual environments and enterprise collaboration scenarios.
• Strong troubleshooting skills, with the ability to resolve Teams-related incidents, service requests, and user experience issues.
• Excellent communication skills, with the ability to support, train, and guide technical and non-technical users.
• Strong documentation skills, with the ability to create user guides, operational procedures, runbooks, and knowledge base articles.
• Ability to collaborate effectively with internal teams, stakeholders, and service owners to ensure reliable collaboration services.
• Microsoft Certified: Teams Administrator Associate certification is preferred.
• Excellent command of both spoken and written English and German.
  

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