About This Position
The User Technology Specialist (UTS) at the Phoenix Public Library plays an important role in providing secure, privacy focused, and efficient technology services that ensure reliable access to library systems and services. The Phoenix Public Library is constantly shifting and adapting as the needs of the community change. The primary role of the UTS within the Phoenix Public Library is to deliver front-line IT support, including imaging, deploying, and troubleshooting desktop and laptop computers for staff and public use. This position installs and configures software and hardware, supports peripheral devices such as RFID pads, receipt printers, and hand scanners, and resolves basic wired and wireless network connectivity issues. The UTS also responds to service desk tickets through a ticketing system, provides phone and email-based support, and technology support for the public hotspot lending program. This role emphasizes strong communication, problem solving skills, and collaboration with team members to maintain dependable technology operations across all library locations.
The evolving nature of the Phoenix Public Library's digital ecosystem demands continuous education to stay current with rapidly changing software environments, security practices, and library specific technologies. This position requires strong analytical and diagnostic skills to investigate and resolve complex issues involving day-to-day library systems. Proficiency with scripting tools such as PowerShell is highly preferred, as automation and script-based troubleshooting are essential for efficient management of large device fleets and for improving consistency in system maintenance. The UTS must be adaptable, forward-thinking, and capable of applying technical expertise in a dynamic and mission critical environment.
The part-time Library IT User Technology Specialist will be responsible for covering weekend and night shifts, (typically Tuesday 3pm - 7pm and weekends 8am - 5pm). Scheduling is subject to operational needs and may vary from the example schedule. This position is 20 hours a week, located at Burton Barr Central Library.
IDEAL CANDIDATE

• Self-motivated and able to work independently as well as in a team environment, with the capacity to set priorities, organize time, and identify resources for projects.
• Ability to diagnose and resolve basic computer and technical issues.
• Proficient in configuring, deploying, and troubleshooting enterprise desktops and laptop computers, as well as printers, scanners, and business applications.
• The ideal candidate demonstrates strong schedule flexibility and is willing to work variable evening and weekend shifts as needed to support library operations.
  

SALARY
Pay Range: $31.06 to $48.19 per hour.
Hiring Range: $31.06 to $43.71 per hour.
Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.
The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.
Benefits
Part-time employees are eligible for earned paid sick time, city training, and free or discounted bus and light rail fares.
Minimum Qualifications

• One year of experience in systems applications analysis, programming OR telecommunications functions utilizing a variety of hardware and software OR installation and maintenance of digital systems, radio, and electronic communications systems.
• OR One year of experience in telephone station equipment and related telecommunications distribution systems.
• OR One year of experience in avionics maintenance; and course work including training or experience with one or more workstation computers and one or more programming languages and one or more operating systems.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  

Working Conditions Require

• Lifting objects weighing up to 50lbs.
• Sitting for long periods.
• Bending, stooping, and kneeling repeatedly or continually throughout the course of an entire shift.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings.
  

Preferred Qualifications
The minimum qualifications listed above, plus:
Experience With

• Providing customer service by phone.
• Troubleshooting Windows 10 / 11.
• Installing and troubleshooting PC hardware components and peripherals.
• Providing level 1 or 2 helpdesk support.
  

RECRUITMENT DATES
Recruitment closes April 20, 2026. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
How To Apply
Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  

REFERENCE
User Technology Specialist, JC:09800, ID# 60537, 4/10/26, USM, AJ, Benefits: PT
Building the Phoenix of tomorrow.
#DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
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